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City Operations Sr. Analyst



IT, Operations
são paulo, state of são paulo, brazil
Posted on Monday, October 30, 2023
Our City Operations Sr. Analyst will work in 99’s city operations team.Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. Also, this data driven role calls for a rare combination of consumer inspired analytical thinking & inter-personal ability. Be prepared for a fast paced, challenging and joyful environment. Never a dull moment!This data driven role calls for a combination of consumer inspired analytical thinking & interpersonal ability and day to day operations execution


  • Build deep insights and understanding of the ride-hailing business from different fields, such as rider and driver behaviour, customer lifecycle management, efficiency of campaigns;
  • Create regular reports and presentations to communicate city performance and trends to senior management and other relevant stakeholders;
  • Develop and lead action plans to improve or adjust the city performance;
  • Lead and participate in multidisciplinary projects related to our main Company OKRs;
  • Ensure collaboration with marketing and product teams to improve operational productivity & user experience;
  • Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, but this should be our strength;
  • Create a fun, inclusive, and safe work culture. You will help build a hard-working, challenging but fun workplace. Above all else, you will be responsible to ensure the safety of your team, our drivers and our riders.


  1. Engineering, Economics, Computer science, Statistics, Business Administration or any related bachelor’s degree;
  2. Previous experience in Operations, Aviation sector or Consulting;
  3. Proficiency in Microsoft Excel and other data analysis tools;
  4. Data driven focus (SQL - Python knowledge is a plus) and proven to have strong critical thinking;
  5. Ability to learn and adapt quickly;
  6. Proven to be self-motivated, self-directed, and eager to take ownership of tasks to seek for solutions;
  7. Good communication and negotiation skills;
  8. Mission-driven entrepreneurship and strong team spirit;