Quality assurance Sr. Analyst responsible for managing vendor quality & CSAT performance, which requires:

• good knowledge about BPO quality assurance
• quality tool management proficiency  
• commuincation and negotiiation skills 
• you will be dealing witth different departments at BPO side and internally 

• managing performance with different vendors
• responsible for coaching, supportiing internal external stakeholders to reach required knowledge and results
• capable of identify root causes, and lead actions and initiatives to resolution 

• 3 years in  BPO QA supervisory or management position 
• university graduate
• communication and negotiotion skills
• QA anlysis tools knowledge
• good command of EN is a must 
• workmodel is hybrid between work from home and differrent vendors across Cairo