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UX Research and Insights Analyst

99

99

IT, Design
são paulo, state of são paulo, brazil
Posted on Friday, April 26, 2024
About The Company

If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet!) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).

To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.

Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.

About The Team/role

The Insights Team Is The Guardian Of 99's Users And Our Squad Is Composed By High Skilled Professionals Focused On:

  • Customer Needs- Is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind;
  • Listening- Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
  • Creativity- Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
  • Attention to Detail- Accomplishes tasks by considering all areas involved, no matter how small; shows concern for all aspects of the job; accurately checks processes and tasks; is watchful over a period of time. Ensures high-quality output


In this role, you'll be...

  • Lead analysis crossing several sources of information to diagnose and identify opportunities for business issues;
  • Conduct research and analysis aimed at enhancing the user experience in the app;
  • Recommend actions based on identifying growth opportunities;
  • Develop learning plans to address a business need using qualitative and quantitative research methods;
  • Transform non-structural data into actionable insights for the business;
  • Give support to the line manager on projects involving multiple areas and international and external stakeholders;
  • Guarantee excellence of the data and researches.


We're eager to be in touch because you have...

  • At least 2 years in Insights/UX research and/or at least 2 years in Research Institute managing quantitative and qualitative techniques;
  • Advantage knowledge in Microsoft Tools such as Excel and PowerPoint;
  • Advanced English skills;
  • Basic Research background;
  • Analytical skills with data tools.


You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.

Growth

We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).