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Marketing & Communications
Mexico City, Mexico
Posted on Tuesday, January 30, 2024

Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and seconds!

Do you want to know why Rappi?

⭐️ WE SEE OPPORTUNITIES where others see problems

⭐️ WE SEE CLOSE where others see distance

⭐️ WE SEE ADRENALINE where others see pressure.

Join a team where we are all capable of EVERYTHING, where we all have the same opportunities, regardless of gender, race, sexual orientation, religion, nationality, age, disability, training or experience.

Did you like what you have read so far? Find out how you will deliver magic together with us through your Rappi mission 🧡

Check out how it will impact our ecosystem:

Proporcionar un servicio de atención al cliente excepcional a través de las redes sociales, resolviendo tickets y respondiendo a comentarios, asegurando que los clientes reciban respuestas precisas y amigables que se alineen con la voz y tono de la marca.

As part of Rappi, you will be responsible for:

  • Resolver tickets de atención a cliente donde se busque una excelente atención al usuario.
  • Resolver y escalar casos con sentido de urgencia para dar una respuesta inmediata al usuario.
  • Buscar siempre adecuarse al voz y tono de la marca.
  • Mantener métricas de CSAT y ASA en la resolución del cliente.
  • Buscar resolver dudas en el front de redes que eviten contactación interna

Good and now, what are the requirements for me to be part of this neon universe?

  • Experiencia minima de 1 año en atención a clientes o resolviendo dudas en redes sociales
  • Experiencia en elaboración de copies que creen empatía con el cliente.


  • Office (básico)
  • Kustomer
  • Sales Force
  • Zendesk


  • Funcionamiento de las tarjetas de crédito
  • Conocimiento en finanzas (deseable)


  • Adaptabilidad
  • Empatía
  • Atención a clientes
  • Resolución de problemas
  • Comunicación efectiva
  • Creatividad
  • Orientación al cliente

Worker type:



Tarjetas del Futuro

For more information check our website and check our reviews on Glassdoor

We are waiting for you with great anxiety and sparkle in our eyes to deliver magic together! #Rappi 🧡

This job is no longer accepting applications

See open jobs at Rappi.