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HR Service Manager



People & HR
Mexico City, Mexico
Posted on Sunday, November 12, 2023

The team has in-depth knowledge of HR management practices, end to end processes and ability to monitor and control data and problem-solving, while assisting with a variety of questions across all areas of HR, including policies, benefits, pay, recruitment, and vendor management etc.

  • Responsible for SOP generation and maintenance, ensure HR integrity and compliance well executed
  • Set SLA according to the process, monitor the operating efficiency and execution of the process, regularly form a diagnostic report and propose an optimization plan based on the process execution situation;
  • Assist in the establishment of an international HRSSC service quality management system, optimize service quality and service efficiency
  • Ability to manage diverse perspectives across global team in a rapidly changing environment.
  • Leverage knowledge base to provide consistent customer service and solutions to customer inquiries.
  • Relay opportunities for improvement of daily processes and assisting in the implementation of these initiatives.

  • More than 7 years of experience in HR life cycle (onboarding/offboarding/transfer etc) and employee inquiries support , able to prioritize effectively and balance multiple tasks.
  • Passionate for continuous improvement, have proven track of managing complex HR processes or projects and being able to solve and identify solutions to problems.
  • High level of attention to detail and results oriented with strong organizational skills.
  • Proficient in excel and mandatory experience working with payroll and personnel administration.
  • Bachelor’s degree in Operations or Human Capital (Industrial Engineering, Business Administration, Industrial Relations).
  • Must have full proficient in English (verbal and written communication skills). This is a MANDATORY requirement.