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Delivery Analyst



Mexico City, Mexico
Posted on Sunday, November 12, 2023

Being part of the Operations team for DiDi Delivery will give you the unique opportunity to help drive growth in one of the fastest-growing companies in LATAM. You will have the opportunity to work in a tight team, where you will have a clear impact on the development and growth of DiDi Delivery business. Be prepared for a hectic, fast-paced, and challenging environment. You will be constantly seeking solutions that scale and you´ll never have a dull moment!


  • Build scalable operations process focusing on bringing growth and efficiency
  • The candidate will need to create engagement strategies to increase courier online time and retention in the platform
  • Compile data insights and work cross-functionally with different departments such as strategy, business intelligence, product operations, and city teams.
  • Convert raw databases into opportunities with visualization tools such as dashboards, SQL, R, big data, python
  • Build and maintain detailed reporting models including core KPIs to assist city-level, regional, and expansion efforts.
  • Make recommendations for product changes and improvements
  • Document best practices to ensure consistency in service across LATAM


  • Have from 2 to 4 years of experience in professional experience in consulting, operations, analytics or the technology sector. Having experience in a transactional or entrepreneurial role is preferred.
  • Creative problem solver
  • Self-starter and go-getter
  • Ability to design and build flows and processes to solve complex problems
  • Ability to understand, analyze and interpret Data
  • Demonstrated aptitude for analytical and conceptual problem solving; comfort with quantitative analysis 
  • Ability to work effectively with people at all levels in an organization
  • Ability to understand the perspectives of varied stakeholder groups
  • Ability to communicate complex ideas effectively, both verbally and in writing
  • Detailed oriented, with strong desire to learn
  • English proficiency to communicate with other teams across DiDi's operations
  • Desired: Technical knowledge in relevant software applications; Oracle PL/SQL. Excel proficiency (e.g, SUMIFS, VLOOKUP, INDEX+MATCH, PIVOT REPORTING)