The anti-fraud team is in charge of risk management and fraud prevention in DiDi ride-hailing across Latin America.

The manager will be responsible for generating data-driven insights for decision-making, co-developing strategies to prevent fraud while ensuring a good user experience, developing improved governance models with technical counterparts in China as well and creating/changing processes to mitigate the fraud risk in Didi. A data-driven approach is required to guarantee processes are measured and optimized over time. The team is global so it will require solid project and stakeholder management skills and efficient/effective communication with different teams, cultures, and organization levels.

• Deep dive into data to generate insights and action plans, identifying fraud behavior. Diagnose root causes and suggest tactical solutions, as well as product alignments.

• Align priorities, product roadmaps, and strategies with Latin American business teams and tech teams. Critically analyze existing initiatives and strategies to identify improvement opportunities across the countries.

• Carry out analyses to improve the experience of users and minimize the negative impact of fraud strategies on user volume

• Develop frameworks and tools to track all OKR and the impact of all initiatives, and communicate to relevant stakeholders in a clear way

• Manage the work of a senior analyst and work closely with a broad number of stakeholders, including the onboarding, growth and tech teams

• Bachelor's degree in a technical or quantitative/business-oriented field

• 4+ years of experience in consulting or project management in tech companies, payments industry, or financial services. Experience in AntiFraud risk management, fintech, and/or e-commerce will be a plus.

• With the ability to execute complex strategic and operational initiatives, with excellent problem-solving and project management skills.

• Demonstrable track record of stakeholder management and end-to-end project leadership

• Intermediate SQL knowledge. R/Python is a plus.

• Capacity to structure and frame problems and communicate clearly to multiple stakeholders.

• Excellent communication skills in English and Spanish, both oral and written

• Ability to think strategically and execute tactically, and have persistent attention to detail

• Location: Bogotá COL or Mexico City MEX.