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Product Operations Senior Analyst



This job is no longer accepting applications

See open jobs at 99.
IT, Product, Operations
são paulo, state of são paulo, brazil
Posted on Sunday, February 11, 2024
About The Company

If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet!) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).

To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.

Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.

About The Team/role

As a member of the Product Operations team, you will have the chance to lead the Brazilian product features ideation and implementation process related to local user experience from the beginning to the end.

You will be talking to all core business and support areas of Brazilian Operation about insights, analyses, user experience, and product feature ideas. You will also work with the Product and the Research & Development teams in China to define the user journey, breakdown business pain points, idealize feature details, and finally implement great features to impact millions of passengers and drivers of 99 Apps!

In this role, you'll be...

  • Extract insights from surveys, focus groups, usability tests, and all other possible channels to identify product improvement opportunities.
  • Develop hypotheses and validations to estimate the feature impact so that your idea can be prioritized and implemented!
  • Follow closely the development process and identify the key milestones and risks so that they can be aligned between the main stakeholders.
  • Manage the feature testing and launching process with the product and local teams, understand the impact and risks of each feature, and align them with the teams involved.
  • Develop trustful relationships with all company stakeholders, including Chinese product teams, Brazilian Operations, Growth & Marketing, Customer Support, Safety, Anti Fraud, Legal, Finance, etc.

We're eager to be in touch because you have...

  • Have empathy for the users and be passionate about using the product to solve their pain points and improve their experience.
  • Have strong analytical skills, are able to use data to support your arguments. Be able to map and identify, measure, and be able to present the potential gain and impact of product improvements of features.
  • Have an ownership mindset to be the person responsible for all the initiatives under your scope.
  • Have excellent communication and influential skills to interact with internal and external stakeholders.
  • Are comfortable with quantitative analysis and fluent in Excel and Google suite.
  • Being able to communicate with English is mandatory! (Constant interactions with English-speaking teams in Brazil and China).
  • Having SQL, A/B Testing, and design-thinking process knowledge will be the differential for your success!

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.


We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres and 99familias. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).

This job is no longer accepting applications

See open jobs at 99.