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Analista Sr. de Operações - Vaga afirmativa para pessoas com deficiência (PcD)



são paulo, state of são paulo, brazil
Posted on Sunday, June 9, 2024
About The Company

If you see technology as there to smooth your path in life, our team does too: Your Path, Our Journey.

We believe in people who transform their paths through technology. Technology that connects people who are good at what they do and which practices diversity to create and share those paths that we (as yet!) do not even know about. Our journey is in the smile of every talented person who brings revolution to the world from Brazil - whether with in-app transportation (99) or digital payments (99Pay).

To make life easier for millions of people every day, we are in the driving seat as part of DiDi Chuxing, the world's largest transport, and convenient platform. And so, we can say, with great pride, that we are pioneers in creating solutions, starting in Brazil, that grow in scale and have positive impacts in a range of other countries.

Whether creating projects from scratch or continually improving our solutions, we like challenges that give us butterflies, and that's why we work with intensity, at a fast pace, with respect, collaboration, and partnership. On this journey, we also create learning and strengthen ourselves in diversity as a fundamental aspect that makes us stand out for our growth day after day.

About The Team/role

This data-driven role calls for a combination of analytical thinking and interpersonal ability to oversee relationships with a very valuable part of our business. You will work with data to monitor marketplace metrics and ensure efficiency through asset utilization, product improvement.

In this role, you'll be...

  • Diagnosis of the marketplace performance to optimize investments plan
  • Develop engagement strategies and campaigns to increase user frequency/retention on the platform.
  • Utilize data to understand user behavior and areas for improvement in our business, by using SQL and other tools to convert raw databases into actionable insights.
  • Making recommendations and proposing new visualization / dashboards tools to enhance performance.
  • Collaborate with cross-functional teams to gather and analyze data, providing insights to support strategic decision-making.
  • Take big picture ideas and break them into actionable steps with progressive timelines for completion;
  • Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Balancing those can be challenging, but this should be our strength;

We're eager to be in touch because you have...

  • Academic background in exact sciences, such as Engineering, Mathematics, Statistics, or related fields.
  • Strong analytical skills and ability to solve complex problems in a structured and effective manner.
  • Hands-on mentality, with the ability to work independently and as part of a team to achieve results.
  • Experience in operations roles, preferably in complex and dynamic scenarios
  • Excellent communication skills and ability to influence and engage stakeholders at all levels of the organization.
  • Commitment to continuous improvement and pursuit of operational excellence.
  • Proactive and self-motivated, with a willingness to take on new challenges and learn quickly.
  • Advanced excel and powerpoint skills are essential;
  • Proficiency in English is desirable
  • Experience using programming languages such SQL, R, Python, etc. is desirable

You'll love working at DiDi because...

We create user value

We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant and efficient.

We are data-driven

We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.

Win-win Collaboration

Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.

We believe in integrity

Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.


We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.

Diversity and Inclusion

Diversity is one of our biggest strengths. Our differences are what make us distinct. We respect each other and believe in equal opportunities for all.

Diversity & Inclusion

Diversity is not a vision of the future or something we wish to have one day, it is a non-negotiable value of who we are.

We practice inclusion, plurality, and respect. And we count on the governance of the Diversity Committee, which works together with HR, leadership and identity groups - 99Adapta, 99Afro, 99Cores, 99Mulheres, and 99Mamães. This part of our journey has been written, there remains a long road before us.

We reinforce that this position is open to everyone, including pregnant people and people with disabilities (PwD).