Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbecue Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.

Attentive’s growth has been recognized by Deloitte’s Fast 500, Linkedin’s Top Startups and Forbes Cloud 100 all thanks to the hard work from our global employees!

We are looking for a driven candidate to join our Client Strategy organization as a Manager, Mid-Market CS Team. You will manage and assist 6-8 individual contributors based on the West Coast as they grow their books of business and develop their CS skills. You will work extremely closely with them to help them meet our client communication standards and tackle everyday challenges head on.

The role requires you to “get your hands dirty” and embrace the exciting, fast-moving, highly varied, and challenging (in a good way) environment within the Client Strategy team. You will work cross-functionally with Account Management, TAM, Implementation, etc. to get answers, solve problems, and keep things moving in the right direction for clients managed by Client Strategy Associates and Client Strategy Managers on your team. You will work with your team every day to push boundaries, develop strategies, and deliver against the team goals.

You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.

Default to Action - Move swiftly and with purpose

Be One Unstoppable Team - Rally as each other’s champions

Champion the Customer - Our success is defined by our customers' success

Act Like an Owner - Take responsibility for Attentive’s success

Learn more about AWAKE, Attentive’s collective of employee resource groups.

If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.

At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.