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Multi-Unit Assistant General Manager | Boston

Blank Street

Blank Street

Operations
Boston, MA, USA
Posted on Friday, May 17, 2024

About Blank Street

At Blank Street, we believe great coffee should be an everyday ritual. With shops across Brooklyn, Manhattan, Boston, DC, and London, we’re the first-ever brand to offer affordable high-quality coffee. Blank Street originated in an effort to change the specialty coffee status quo. Starting with small-format shops and continuing with a limited menu and top-of-the-line tech, we’ve always been focused on simplifying the coffee experience. We partner with amazing local vendors and brands, and have some of the best baristas and HQ members out there on our team. Love coffee? Keep reading.

What's Brewing…

As our Multi-Unit Assistant General Manager your primary responsibility will be to support and promote the development of your employees. The development and happiness of your team will be high on your radar and you will act as their mentor, developing them and ensuring they have everything they need to succeed in their role. You will be comfortable ensuring the stores’ environment is in the best shape, working closely with our in house maintenance teams. You will set the tone for your own neighborhoods culture, finding ways to keep people feeling engaged and excited to be part of a fast growing business. You will live and breath LMS compliance and look for ways to improve company processes, always considering efficiencies and operational excellence. Lastly, you will be hungry to lead your neighborhood to sales victory, supporting your in-store teams to deliver on sales goals and AOV targets. This role reports to the neighborhood's General Manager.

Our Values

  • Magic is in the Details: in everything we do we value attention to detail, going the extra mile & thinking about everything that makes a moment meaningful
  • Move as One: We look for inclusive and respectful team members who strive to be the best team player & who over-communicates to ensure understanding
  • “My House is your House” Hospitality: We look for individuals who welcome guests into the cafe the same way they would invite in a friend, who are obsessed with presentation, making sure our cafes are always clean and welcoming & who provide stellar service, even when things are busy or stressful

What you'll own:

People - Deeply care for and coach your teammates

  • Support your GM and our Training Team to help train new employees to succeed at Blank Street using our world-class LMS and progression pathways, developing the talent of the future
  • Ensure your teams are arriving on time and and attendance issues are supported and explored to support business needs
  • Development of your teams in a timely manner, ensuring coffee accreditation are handled on time in line with company standards
  • Finding creative ways to build and foster a local team culture that is unique to your neighborhood, keeping teams motivated and engaged
  • Maintaining the very best eNPS scores across your neighborhoods and addressing any team moral issues in real time in a personal way to ensure the best industry retention levels

Product - Execute our product flawlessly

  • Have a thorough understanding of what makes Blank Street’s products unique and differentiated with the ability to communicate it to customers and teammates
  • Maintain coffee quality standards across your store and assist coffee trainers in ensuring recipes are up to date

Physical Space - Ensure true operational and brand excellence

  • Be ahead of adverse weather planning, according to company policies
  • Ensuring pest control services are followed up and any issues are mitigated to support the Store Leaders in achieving the A grades they deserve
  • Supporting your Store Leaders to take care of any maintenance issues as quickly as possible so they can have the tools and environment they need to succeed day to day

Performance - Be the best at what you do

  • Be a champion of your stores financial performance, finding ways to grow your store AOV, meet sales goals through creative initiatives and gain team buy in to share the same vision
  • Uphold the company standard NPS scores, celebrating the positives with your teams and immediately actioning and feedback to improve

What you'll bring

  • Multi-unit experience
  • 4+ years’ experience in a customer service leadership position
  • Love for coffee and customer service
  • Experience working in coffee or food & beverage is a plus
  • Strong knowledge of specialty coffee, espresso and equipment is a must
  • Strong decision making and multi-taking skills
  • Strong interpersonal communication skills

Availability Requirements:

Full Time: 45 hours per week, 5 days of availability required and must be available to work 2 peak days (usually weekend days, weekend as described as Friday, Saturday, Sunday)

Perks:

  • $55,000 - $65,000 annual salary + bonus potential
    • Blank Street, in good faith, believes that the posted salary range is accurate for this role in Boston at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity offering, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future.
  • Medical, Dental, and Vision coverage
  • Paid sick time
  • Paid time off + company holidays
  • Bonus program
  • A whole lot of Blank Street swag & coffee