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Strategic Customer Success Manager (Remote)

Brex

Brex

Customer Service, Sales & Business Development
Canada
Posted on Wednesday, April 10, 2024

Why join us

Brex empowers the next generation of businesses with an integrated corporate card and spend management software. We make it easy for our customers to manage every aspect of spending and empower their employees to make better financial decisions from anywhere they live or work. Brex proudly serves tens of thousands of growing businesses, from early-stage startups to global enterprises.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Sales at Brex

The Sales team is the driving factor behind revenue for Brex. Every member of our team directly affects our bottom line. We focus on generating new opportunities, acquiring new customers, and building even stronger relationships with our current customers. We have a unified culture recognizing big wins daily and celebrating individual accomplishments weekly and monthly. We make sure that top performers are recognized and have built a competitive environment to keep the team motivated and unified.

The Customer Success team is responsible for ensuring all of our customers meet their desired outcomes with Brex’s suite of financial services and software.

What you’ll do

As a Strategic Customer Success Manager, you will support a book of customers to ensure they achieve their business goals with Brex. You’ll work closely with our cross-functional teams at Brex (Client Sales, Operations, Product, and Implementation) to ensure your customers' experience is seamless.

Responsibilities

  • Work collaboratively with sales, account management, operations, and finance teams to develop custom strategies to acquire, grow, and solidify business with your accounts.

  • Ensures periodic reviews to track the service quality, product consumption, and other metrics across the customer's install.

  • Ensure customers have a seamless experience with Brex through credit limit, product experience, and other touchpoints.

  • Build deep, resilient, long-term, multi-threaded relationships with your customers virtually and in-person.

  • Have complete knowledge of the status of the customer.

  • Monitor your accounts through cases, account health triggers, and other ongoing, customized alerts.

  • Own product adoption, retention, and growth metrics for your accounts.

  • Being the advocate for the customer across all of Brex.

Requirements

  • 8+ years of experience in a customer-facing role.
  • 5+ years of experience as a Customer Success Manager or Account Manager where you were focused on account retention (NRR and unit churn).

  • You have experience working at a SaaS or Fintech organization

  • You have experience working with large enterprise customers (10,000+ employees)

  • You have experience building multi-threaded relationships that have led to resilient, long-term partnerships.

  • You are passionate about working with customers to ensure they achieve their goals.

  • You see yourself as a relationship and business builder and have a proven track record of doing this with external and internal parties

  • Bachelors or undergraduate degree.

Compensation

The expected OTE range for this role is $136,000 CAD - $170,000 CAD. The starting wage will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. The OTE figure listed here includes base salary and commissions, which may or may not be earned depending on performance. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.