Level: Junior - Middle
Work model: Full-time and hybrid.
Start Date: June 2025.
Location: Barcelona, Spain.

📅 We’ll start reviewing applications from May 5th, so no worries if you don’t hear from us before then!

We are bsport. The place to be!

bsport is an all-in-one platform combining boutique fitness and advanced technology. Our platform helps our partners manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

Since we launched in 2019, we have already achieved the following:

We’ve built a community of over 7 million users 🤝
We have finalized the biggest Series B this year (€30 million)🏆
Grown our team to more than 170 employees 🚀

We’re continuing to grow to become the #1 tech partner for boutique studios in Europe and the rest of the world!

Join us to write the next chapter of your career!

About the role:
The Customer Operations Specialist analyzes customer and employee conversations to deliver actionable insights. You’ll improve ticketing, reporting, and processes across various use cases, working closely with the Customer Success Team. You’ll also liaise with clients and partners to understand pain points and ensure our solutions address their needs.

What will be your impact:

Report client issues and improvement requests via our ticketing tool
Oversee branded app development (iOS & Android) with clients and internal teams
Support clients on technical matters and act as a platform expert
Collaborate with third parties, partners, and cross-functional teams
Clearly document processes and instructions for easy replication

You would be great fit if you have:

Experience in QA, customer support, or product-related roles
Background in engineering, product management, or similar studies
Strong analytical and problem-solving skills
Comfortable working cross-functionally with product, engineering, and support teams
Proactive, curious, and eager to learn
Fluent in English (French is a plus)

What We Offer
🌅 Vibrant office in Passatge St. Joan, Barcelona
🏠 Hybrid work, with 1 remote day per week.
🌎 Work from anywhere – Travel & work remotely for up to 3 weeks per year.
🏋🏽‍♀️ Fitness perks – Exclusive gym benefits tailored for you.
❤️ Health insurance – Fully covered by us.
🍹 Team culture & socials – Join after-work events and team outings.
🏄🏼‍♀️ Team building & sports – Connect with your teammates through fun activities.
🛏️ Paid sick leave – Because your health comes first.

Here’s what to expect in our hiring process: