At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.

If you're looking to join a collaborative culture where your ideas matter, your growth is encouraged, and your impact is visible, we’d love to meet you!

About the role :
As a Customer Care Specialist at bsport, you'll be the voice of our brand, providing exceptional support to our valued partners across international markets. This role is all about building relationships, empowering customers, and ensuring they get the most out of our platform. Through friendly, proactive and solutions-oriented interactions.

What will be your impact:

Assist customers : Respond promptly and professionally to customer inquiries via Intercom and email, providing friendly, solutions-focused support to resolve issues effectively..
Product Knowledge: Resolve issues efficiently, leveraging in-depth product knowledge.
Documentation and collaboration: Collaborate with cross-functional teams and stakeholders to ensure a seamless customer experience, maintain thorough records of interactions, and continuously improve our services.

You would be great fit if you have:

Excellent communication skills and a customer-centric mindset.
Prior experience in customer support or a similar role (experience with Intercom or similar customer support platforms is a plus)
Demonstrate strong multitasking skills, effective prioritization, and adaptability in a dynamic environment
Have proficiency in Spanish as your primary language and are fluent in English (other languages are a plus)

What We Offer

💰 Salary: €26,000 OTE
🌅 Vibrant office in Passatge St. Joan, Barcelona.
🏠 Hybrid work, with 1 remote day per week.
🌎 Work from anywhere – Travel & work remotely for up to 3 weeks per year.
🏋🏽‍♀️ Fitness perks – Exclusive gym benefits tailored for you.
❤️ Health insurance – Fully covered by us.
🍹 Team culture & socials – Join after-work events and team outings.
🏄🏼‍♀️ Team building & sports – Connect with your teammates through fun activities.
🛏️ Paid sick leave – Because your health comes first.

Here’s what to expect in our hiring process: