At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Job Description

A bit more about this role:

This position is an amazing opportunity for an ambitious nurse practitioner (NP) to take on a new leadership role in the Devoted Medical Diabetes Clinic to help develop the clinical excellence of the team.

The Diabetes NP Manager will be responsible for the clinical and operational oversight of the NPs in the ever-growing program, while continuing to provide clinical care to patients. The position will join the specialty care management team (Medical Director, Operations Leads, Clinic Managers) and together work to strengthen the program’s collaborative culture, empower the front line staff to achieve clinical excellence, and surface opportunities to improve patient care. This manager reports to the Medical Director for Specialty Care.

The Diabetes Clinic is one of several of Devoted Medical’s virtual specialty care programs that are designed as “micro centers of excellence” that deliver highly tailored, specialized care to patients with specific chronic conditions. You will provide whole-person care for and lead the clinical management of complex patients with diabetes and its associated comorbidities.

Responsibilities will include:

• 60% of the time will be dedicated to providing patient care (24 clinical hours per week).

These responsibilities include:

• Provide excellent care to patients with diabetes as part of an interdisciplinary team including certified diabetes educators (CDEs), social workers and clinical pharmacists. Your patient care activities will be entirely virtual.

• Aim to optimize glycemic control by initiating and titrating the full range of diabetes medication classes in accordance with clinical guidelines.

• Conduct focused and thorough assessments of patients with diabetes to understand and address their risk of micro and macrovascular complications.

• Order diagnostic tests, interpret labs and imaging data, and develop comprehensive treatment plans.

• Coordinate care by being highly responsive to management questions from the CDEs, who see patients every 1-2 weeks and can rapidly advance the plan of care.

• 40% of the time will be dedicated to serving as the diabetes NP manager as part of the Diabetes Clinic leadership team.

These responsibilities include:

• Provide oversight and accountability for the clinical performance of the diabetes NP team, quality chart reviews, coaching and teaching.

• Lead and maintain a strong team culture, being the standard-bearer for a collaborative, unified, engaged provider group.

• Serve as the liaison to the clinic manager and medical director on issues regarding patient care, interdisciplinary coordination, and performance management challenges.

• Lead hiring, interviewing, onboarding and ongoing training of the diabetes NP team.

• Participate in essential clinical leadership meetings including interdisciplinary team meetings, clinical oversight meetings, clinic leadership team meetings and others TBD.

• Identify areas for improvement and implement strategies to achieve targeted metrics.

• Oversee licensure of all direct reports to ensure adequate clinical coverage across all markets in all clinical programs.

• Manage, empower, inspire, and align the ever-growing team of NPs, to include regular one on one meetings with each direct report.

• Set personalized goals for direct reports and review individual performance.

• Manage time-off requests and work closely with the Clinic Manager to support adequate NP staffing of the clinical programs at all times.

• Attributes to Success:

  • You are a servant leader, recognizing that everyone’s success is your success. As a leader you are there to enable your team to be empowered to do the best work possible and trust your guidance and assistance.

  • You are a team player, understanding that to achieve the best results, collaboration across teams is essential. You work well in a matrixed leadership environment.

  • You assume positive intent from everyone on the team and work to create a culture of mutual respect.

  • You enjoy working in a fast-paced, rapid-growth, constantly improving program.

  • You like tackling hard problems and building new solutions.

  • You are agile and flexible, willing to change your opinions on topics as new information arises.

  • You have the fortitude to provide direct, kind and constructive feedback to your reports.

  • You crave feedback for yourself and integrate feedback into your own performance.

  • You are empathetic and able to analyze clinical or operational challenges from multiple perspectives.

  • You are organized and pay close attention to detail.

  • You are eager for improvement and are not afraid to experiment or fail.

  • You are excited by change and willing to try new approaches to patient care.

  • You have a passion for making healthcare better, solving complex problems, and supporting the delivery of healthcare that we would want for our own family members.

• Desired skills and experience:

  • Five or more years working in clinical practice as a nurse practitioner with extensive diabetes / endocrinology experience.

  • Previous management experience preferred, but not required.

  • Experience collaborating on process improvement projects with members outside of your role.

  • Proficiency in using telehealth technology and electronic health records (EHR).

  • Virtual care experience is preferred along with a strong desire to continue practicing clinical nursing and performing virtual visits - you believe in the mission of bringing care to where the patient lives.

  • An understanding of managed care is a plus, including how to appropriately assess STARS/HEDIS measures, code clinical comorbidities, and identify clinical care gaps.

  • Proficiency in English and Spanish preferred for this position.

  • Multi-state licensure is required in addition to a willingness to obtain, and maintain additional licensure as requested.

Licensure and Certification:

• Master’s or Doctoral degree in Nursing with a specialization in primary care or cardiovascular care.

• An active and clear RN and APRN license as well as APRN certification is required at time of hire and must be maintained while employed at Devoted Medical.

• Active BLS is required at time of hire and must be maintained while employed at Devoted Medical.

Healthcare equality is at the center of the Devoted Mission to treat our members like family. We are committed to a diverse and vibrant workforce. If you lack a specific credential for this position but believe that your strengths and life experiences will propel our mission, we would love to hear from you.

If you love running towards complex challenges and transforming them into solutions, if you want to make a potentially huge impact on many lives, and if you are looking for a disruptive startup with an inspiring and talented team, Devoted Health may be the place for you!

Our ranges are purposefully broad to allow for growth within the role over time. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.