Job Description

A bit about this role:

We want to help members navigate the healthcare system in a better and safer way, feel their best, and better manage their chronic diseases. Our transitions of care program is critical to achieving these goals, and TOC coordinators will play a key role in supporting these programs.

As the supervisor for the TOC coordinators, you'll lead a team of TOC coordinators in serving as advocates for these members, supporting the TOC clinical team. The goal is to ensure the members have the necessary resources and support to transition to home from the hospital and/or post acute setting and prevent readmissions.

The supervisor will manage a team of TOC coordinators and guide their work to take care of members during the transition of care episode: connecting with members; enabling ancillary services like appointments, transportation, supplies, and durable medical equipment; and follow-up communication.The TOC supervisor is an integral part of the TOC team, and will be heavily involved in the day to day team operations, as well as being an active participant in rounds/huddles. The supervisor will provide support to the team, develop new workflows and job aids, coach and manage performance, and attend and/or facilitate regular meetings with team members and leadership as required.

Responsibilities will include :

• 30% of the time will be dedicated to providing TOC patient care. Time spent on clinical responsibilities will fluctuate depending on the number of direct reports.

• Assists as needed with monitoring team attendance and adherence and participation in meetings/forums

• Collaborating with leadership in TOC to help develop the program

• Join cross functional meetings to represent TOC coordination and share relevant updates with the larger team

• May be assigned additional responsibilities as the TOC care model evolves

• Assist in recruiting and hiring process of new TOC Coordinators

• Participate and coordinate TOC Coordinators involved in TOC clinical model pilots

• Partner with the TOC trainer and DM education team in onboarding new TOC Coordinators

• Manage TOC coordinator performance across array of key performance indicators

• Provide oversight and support to the TOC Coordinators by answering questions, monitoring relevant slack channels and conducting 1:1s

• Process improvement: assist in design, & implementation of new workflows, including job aid creation and facilitating trainings

• Meets with Senior Manager regularly to go over team performance and make recommendations for improvement

Attributes to success:

• Caring, compassionate, solution-oriented and enthusiastic about providing an outstanding experience for Devoted Health’s patients

• People management skills: helping grow the individuals on the team through listening and empathy

• You enjoy a fast paced environment is key

• Understanding urgency and having the ability to juggle multiple priorities

• You follow up relentlessly

• You can see the process and ways to make it better

• Ability & agility to multitask - you may be asked to do several things and need to change plans mid day

• Great communication skills - you’ll be talking and emailing with a lot of different stakeholders, both internal and external to Devoted

• You are committed to integrity, excellence, and empowering our most complex patients to confidently navigate the healthcare system and live healthier lives.

• You are ready to innovate, adapt in a continuously evolving environment, and willing to start scrappy, working with the whole Devoted family to create a revolution in how care is delivered.
  

Desired skills and experience:

• Minimum educational experience: high school diploma or GED equivalent

• Associate’s degree in health related field a plus

• Certification in healthcare a plus (social services, LPN, MA)

• Previous supervisory experience highly desired

• 2+ years healthcare administrative/office experience Proficient in technology using evolving platforms

• A history of being organized and having high attention to detail - it’s the little things that matter

• Fully bilingual (English/Spanish) preferred but not required

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.