Job Description

Required skills and experience:

• 5+ years leading provider or population health operations, ideally in primary care, with direct accountability for measurable outcomes such as visit rates, preventive care gap closure, Medicare Stars performance, risk capture, or operational efficiency.

• Demonstrated ability to launch, scale, or optimize clinical programs, including designing workflows, implementing process improvements, and driving cross-functional execution.

• Strong analytical skills with the ability to translate operational data into actionable insights, establish KPIs, design and build dashboards, and monitor progress toward performance goals.

• Experience partnering effectively with clinicians, analysts, engineers, product teams, and vendor networks to solve operational challenges and improve care delivery.

• Comfortable building processes, prototypes, or frameworks from scratch, iterating quickly, and working hands-on to achieve results in a fast-paced, mission-driven environment.

• Demonstrated success layering AI tooling into workflows

• Track record of identifying operational inefficiencies, developing solutions, and delivering measurable improvements in quality, access, cost, or satisfaction metrics.

• Exceptional ability to communicate clearly to both clinicians and executive leadership, lead teams, and influence stakeholders, balancing rigor, empathy, and a service-oriented mindset.

A bit more about this role:

Devoted Health, Inc has recently launched Devoted Medical Primary Care, an innovative, world-class, nationwide virtual Primary Care Provider (PCP). The purpose of this PCP is to provide an option for primary care where Devoted Health’s members are not today able to access primary care.

We are currently seeking a Senior Manager, Primary Care Operations to further develop the clinical program and ensure excellence on key performance indicators in a manner consistent with Devoted’s values of treating every member like family.

As the Senior Manager, Primary Care Operations, you will have the opportunity to develop robust clinical operations for one of Devoted Medical’s newest service lines.

Responsibilities will include:

• Owns the operational agenda, including:

  • Tracking performance across teams

  • Implementing solutions for improvement

  • Identifying data integration and development needs

  • Problem solving and solutioning of efficiency opportunities to deliver on the volume, quality, cost, and other performance goals of the service line

• Develops and monitors KPIs to ensure high-quality, compliant operations. These include, but are not limited to:

  • Visit rate - partnering with cross-functional teams to ensure PCP patients see Devoted Medical at best-in-class rates

  • Quality - scoping and building LLM-based quality review systems to support human-in-the-loop oversight structures, across quality domains

  • Operating efficiency goals - continue to improve operational efficiency without compromising on clinical care quality, patient satisfaction, or clinician satisfaction

• Partners with the Primary Care Medical Director and multiple cross-functional teams to drive execution within and beyond the borders of the product line. Specific areas of impact include:

  • Clinical stars performance

  • Accurate, appropriate and compliant identification, documentation, and management of medical conditions

  • Preventive care gap closure performance

  • Assignment fidelity

• Supports the processes of continuous improvement and standardization of the clinical workflow

• Prototypes and builds into the existing infrastructure (data, LLMs, underlying platform, etc) to test and learn from changes

• Develops business cases for investments to continue growth and scaling of the program

• Engages with delegated vendors and network provider partners to help unblock member or clinician needs (e.g. labs, connected devices, DME, etc.)

• Partners with product managers, analysts, data scientists, and engineers to improve our clinical management platform, Orinoco, to help support care delivery workflows

The Senior Manager, Primary Care Operations will report to the Head of Operations of Devoted Medical PCP. The Director will also serve as an operating partner to the Devoted Medical PCP Medical Director related to development of the clinical model and protocols, oversight of clinical quality, and clinical escalations.

Attributes to success:

• Service-oriented leader – you operate as part of an engaged team that has a deep culture of service to members/patients

• Eagerness to roll up your sleeves and build skateboard or framework versions of solutions to test

• Highly organized and detail-driven

• Works well in a fast-paced environment with firm deliverables and timeframes

• Curiosity to recognize process deficiencies, recommend improvements, and implement solutions

• Excited to be an active participant as a leader and do what it takes to achieve fast-paced forward progress

• Preference toward collaboration and preventing silos

• Willingness to learn new tools and dig until the truth is revealed

​Salary Range: $140,000 - $160,000 / year

#LI-REMOTE

About Devoted Medical :

Devoted Medical is the clinical engine of Devoted Health, a next-generation health company built from the ground up to care for every person like family. Devoted Medical is a virtual-first, AI-native medical group where nearly 700 clinicians delivered over 200,000 encounters last year. Our clinicians spend as much time as each patient needs, end the day with their notes done, and consistently describe this as the best work of their careers with a team of coworkers that is warm, intelligent, and mission-driven. And Devoted Medical is at the cutting edge of technology, powered by more than 5,000 AI agents built into every workflow. The results back it up: patient trust scores of 98.9%, satisfaction ratings of 4.9 out of 5, healthier patients with fewer readmissions, fewer acute events, better controlled chronic disease, and medical costs 42% below traditional Medicare benchmarks. We're scaling rapidly and just getting started. If you want to practice medicine the way it should be practiced, with the technology, time, and team to actually do it, this is the place.

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family. We are committed to a diverse and vibrant workforce.

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.