Fully Remote in Canada, USA, or UK.

Life is short. Work somewhere awesome.

Flare is a breakout cybersecurity Software-as-a-Service (SaaS) company with a mission to empower organizations to take control of their data and protect their customers, employees and brand by shedding light on external threats. We enable cybersecurity teams to proactively detect high-risk external exposure across the dark and clear web, before threat actors have a chance to leverage it. We unify the core functionalities of cyber threat intelligence and external attack surface management into a single, intuitive platform.

TL;DR: We are a bunch of geeks who help protect our clients' data (and people in their network) by locating cyber risks.

The Senior Customer Success Manager (CSM) plays a pivotal role in driving value for Flare’s most strategic enterprise customers. This senior-level CSM ensures that customers maximize their investment in the Flare platform, achieve measurable business outcomes, and identify new opportunities for partnership and growth.

What you'll be doing:

• Serve as the primary point of contact for a portfolio of enterprise accounts, building trusted, executive-level relationships and guiding them through the full customer lifecycle.
• Lead strategic account planning and execution, ensuring alignment between customer goals and Flare’s solutions to drive adoption, satisfaction, and expansion.
• Anticipate and proactively address customer needs, facilitating timely resolution of challenges and maintaining high levels of engagement.
• Partner cross-functionally with Sales, Product, Engineering, and Marketing to ensure seamless customer experiences and influence roadmap priorities.
• Identify, develop, and close upsell and cross-sell opportunities that drive mutual growth and expand Flare’s footprint within the customer organization.
• Track, analyze, and present key metrics on customer health, platform utilization, and business impact; share insights to inform customer strategies and internal planning.
• Deliver tailored enablement sessions, QBRs, and executive business reviews to reinforce value realization and strengthen partnerships.
• Stay informed on cybersecurity trends, particularly threat intelligence and risk management, to position Flare as a trusted advisor and thought leader.
• Travel as needed for onsite engagements, executive meetings, and industry events.

You’ll be a perfect fit if you possess:

• 7–10 years of experience in customer success, account management, or consulting, preferably within enterprise B2B SaaS.
• Proven success in managing and expanding relationships with Fortune 1000 or equivalent enterprise clients.
• Strong understanding of cybersecurity concepts; experience in threat intelligence, risk management, or security SaaS solutions is a plus.
• Demonstrated ability to lead strategic account planning and deliver measurable customer outcomes.
• Skills in influencing senior stakeholders and navigating complex organizations.
• Proficiency with CRMs (preferably HubSpot) and customer success platforms.
• Excellent communication, presentation, and interpersonal skills with a track record of building trust at executive levels.
• Highly organized, adaptable, and able to balance multiple priorities in a fast-paced environment.

What it’s like to be part of Flare:

• You will find a people-first company where work-life balance is valued. You’ll receive:
  • Competitive salary
  • Bonus structure
  • Stock options
  • Health coverage/insurance
  • Flexible, work from anywhere
  • Unlimited vacation
  • Fun company events; “Flamping”, curling, rock climbing and many others
• You will join a high-growth, innovative start up where you’ll see your impact immediately and be empowered to take on challenges for your personal and professional growth
• You will work with an inspiring and award-winning team who are passionate about what they do and the clients we serve, whose work has been referenced in leading academic journals and international media

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Flare we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.