🇬🇧Account Manager - UK
Fourvenues
Sales & Business Development
United Kingdom
Posted on Saturday, August 26, 2023
Account Manager - UK
Why you should fall in love with us
⚡️Fourvenues, is a SaaS pioneer in the nightlife sector; working with nightclubs, festivals, promoters, beach clubs, lounges and general fun businesses… We are an all-in-one solution that allows our clients to manage their full business on a single platform (guest lists, ticketing, bookings, CRM, customer loyalty...) so that they can optimise their business, increase sales volume, and offer a personalised experience to customers with real time reporting of what happens in the venue.
We have clients all over the world; including some of the most iconic brands such as: Pacha Ibiza, AIR Amsterdam, Cova Santa Ibiza, Coralina Mexico, Circoloco, Loosedays BCM, Opium and Blackworks. In addition, every month our platform is used by +500,000 people across the industry.
Thanks to our great team we have grown very fast (700% up vs 2021) and with a sustainable business model. Now, we are more motivated than ever to expand our business worldwide and launch new verticals that will complement our product. The team is made up of more than 100 people with a young spirit and a desire to continue to achieve goals and bring value to our customers. And best of all, we know that this is just the beginning....
Do you want to join our family?
What do you offer?
Competitive base, incentives and uncapped monthly recurrent
Flexible and hybrid schedule
Join a rapidly expanding company with consistently skyrocketing annual revenues.
"Don't hire smart people to tell them what to do” - Steve Jobs in other words; Results-driven management approach! We provide the guidance and training, you adapt and shine with your entrepreneurial flair.
Fun! Don’t mind if we fly you over to Spain for regular team-buildings and events throughout the year.
Option to access private health insurance
Do what you love and you will not work a day,,, however 22 days of vacation + your birthday + other extra days is on!
What do we expect from you?
Client Relationship Mastery: Deepen relationships with key clients and maintain constant contact with their staff.
Platform Expertise & Education: Master and promote Fourvenues platform's value and best practices providing industry expertise and be trusted with referral opportunities.
Regular Client Engagement: Conduct regular check-ins, online and in-person, ensuring client satisfaction and excellent customer relations.
Growth Opportunities: Collaborate with sales for seamless client onboarding and hand off as well as capturing upsell and cross-sell opportunities.
Feedback & Enhancement: Educate yet relay on client feedback for platform improvements and suggestions.
Strategic Marketing Collaboration: Identify and communicate marketing actions towards enhance venue and Fourvenues positioning.
Industry Insight & Presence: Stay updated on trends, networking events, and participate representing Fourvenues.
Data-Driven Insights: Generate concise recurrent reports on client activities and needs.
What do you need to be considered as an ideal candidate?
Minimum of 2 years' experience in Customer success and/or Account Executive within the SaaS and/or ticketing sector.
Valid regional car license.
Demonstrated autonomy and independence and remote working values.
Organized with a strong customer-centric approach and proactive mindset.
Willingness to travel frequently, including over 3 days a week. Expect travel on Fridays and/or Saturdays at least twice a month due to industry specifics.
Exceptional interpersonal and communication skills complemented by a positive attitude and empathy.
Proficient in identifying customer needs and estimating solution development timelines.
Advanced proficiency in G Suite and Microsoft as well as CRM’s such as Hubspot, Pipedrive, etc
Prior experience in the entertainment industry is a bonus.
Basic programming knowledge is an added advantage.