The Company Behind the Products

Every business talks about “better customer conversations.” SaaS Labs builds products that actually make them happen.

From JustCall to CallPage to ServiceAgent.ai, we help thousands of businesses communicate better.

Here's where we are: With 300+ people across India, the US, and beyond, we’re at an inflexion point as AI reshapes business communication.

What's it like to work here? Total ownership. We’re a team that moves with purpose, builds with ambition, and loves seeing our work make a real impact.

And, if you're already nodding along, let's start the conversation.

Extras that give you an edge

With JustCall, we’re leading the innovation on how sales and service teams connect with their customers— using AI — across calls, texts, emails, WhatsApp, and whatever comes next! It’s a multichannel communication system that helps 7000+ of our customers serve theirs better- with 24/7 AI Agents, on-point integrations, and other forward-looking features.

Your Mission

We are looking for a Senior Product Marketing Manager to own the positioning, messaging, competitive intelligence, and GTM narrative for our SaaS products. Work closely with Product, Sales, Growth, and Leadership teams to ensure customers clearly understand our value proposition and why we win in the market.

The ideal candidate will act as the bridge between market insights and revenue outcomes — enabling Sales with strong positioning, battle cards, and customer narratives while driving product adoption, competitive differentiation, and commercial impact in a fast-moving SaaS environment.

Your Toolkit

• 7–12 years of experience across Product Marketing, GTM Strategy, Growth, or related SaaS/product functions.

• Strong experience working closely with Sales teams in outbound or enterprise SaaS environments where PMM meaningfully influences revenue outcomes.

• Deep understanding of positioning, messaging, competitive intelligence, product launches, and sales enablement.

• Strong commercial mindset with the ability to connect PMM initiatives to pipeline generation, win rates, adoption, and business growth.

• Highly proactive and market-aware — constantly tracking competitor products, packaging, pricing, messaging, and GTM changes.

• Strong storytelling and communication skills with the ability to simplify complex product or AI concepts into compelling customer narratives.

• High ownership and builder mindset with the ability to operate independently and influence cross-functional teams.

• Strong SaaS and product understanding with exposure to enterprise, PLG, or AI-led product environments.

• Comfortable using data, customer insights, and market signals to refine GTM strategy and positioning decisions.

• Experience working in fast-paced, high-growth environments with evolving priorities and ambiguity.

  Extras that give you an edge

• Experience building structured competitive intelligence systems, alerts, battle cards, and market tracking frameworks.

• Strong exposure to outbound-heavy SaaS motions where PMM partnership directly impacts sales effectiveness and pipeline outcomes.

• Experience influencing Sales strategy, customer conversations, and win-loss narratives through strong positioning and market insights.

• Strong understanding of enterprise SaaS buying behavior, objection handling, and competitive sales motions.

• Experience driving adoption, expansion, and retention initiatives alongside Product, Growth, and Customer Success teams.

• Exposure to AI SaaS, platform products, developer tools, or technically complex B2B SaaS environments.

• Ability to independently identify market opportunities, positioning gaps, and GTM improvements with strong agency and execution ownership.

• Experience building scalable PMM playbooks, launch frameworks, and sales enablement processes for growing SaaS organizations.

Benefits

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.

• We don’t track hours, just impact. Work when you’re most productive, as long as you show up for your team.

• Competitive pay that reflects your skills, experience, and the value you bring.

• Once a year, we also trade Zoom calls for real hugs and high-fives, gathering somewhere nice and sunny to connect, recharge, and celebrate.

• Comprehensive physical and mental health coverage for you, your partner, and your family, because care shouldn’t come with fine print.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to making hiring or any employment decision regardless of race, colour, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.