The Company Behind the Products

Every business talks about “better customer conversations.” SaaS Labs builds products that actually make them happen.

What are we building? Through a powerful ecosystem including JustCall, CallPage, and ServiceAgent.ai, we empower thousands of businesses to move beyond talk and drive truly meaningful customer conversations.

Where are we now? Supported by a community of over 6,000 customers, a dedicated team of 300+ across India, Poland and the US, and the strategic backing of Peak XV and Base10 Partners, we are fundamentally redefining the art of customer conversation - and we're just getting started.

What's it like to work here? Total ownership. We’re a team that moves with purpose, builds with ambition, and loves seeing our work make a real impact. And, if you're already nodding along, let's start the conversation.

Our Flagship Product

With JustCall, we’re leading the innovation on how sales and service teams connect with their customers using AI - across calls, texts, emails, WhatsApp, and whatever comes next! It’s a multichannel communication system that helps 7000+ of our customers serve theirs better with 24/7 AI Agents, on-point integrations, and other forward-looking features.

Your mission

As the Head of Commercial Sales, you will build and scale a high-performing global commercial revenue engine focused on mid-market customers across North America, EMEA, APAC, and ANZ.

You will own commercial ARR growth across new business and expansion motions while driving an outbound-first GTM strategy. This role will lead and scale AE and BDR organizations improve forecasting and sales efficiency, and build a metrics-driven, execution-focused sales culture for the company’s next phase of growth.

You will work closely with founders and cross-functional leaders across Product, Marketing, Customer Success, Finance, and RevOps to shape GTM strategy, pricing, commercial execution, and customer growth initiatives.

Your toolkit

• 12–18+ years in B2B SaaS, AI, or technology sales with a proven track record leading a $25M–$30M+ commercial or mid-market sales org.

• Outbound-first GTM builder - deep expertise in outbound-led pipeline generation and sales motion design.

• AE and BDR org leadership - experienced in managing, scaling, and structuring both functions simultaneously.

• Global sales experience - comfortable running multi-region motions across NA, EMEA, APAC, and ANZ.

• Mid-market and emerging enterprise - proven success closing and expanding accounts in this segment.

• Revenue operations fluency - strong command of forecasting, territory planning, sales analytics, and deal governance.

• Expansion revenue focus - track record improving ACV, driving net revenue retention, and building predictable growth.

• Strong people leader - experienced in hiring, coaching, and developing high-performing sales teams with performance-driven cultures.

• Founder-mode operator - thrives in fast-paced, high-ownership environments with ambiguity and evolving priorities.

Extras that give you an edge

• Background in AI-first or product-led SaaS companies.

• Exposure to sales tech, customer communication, workflow automation, or revenue acceleration platforms.

• Built outbound sales engines from early-stage to scale, not just inherited them.

• Familiar with AI-native sales workflows, automation, and revenue intelligence tooling.

• Experience leading distributed global teams across multiple international markets.

• Strong cross-functional partner to Product, RevOps, and CS with a track record of improving GTM efficiency together.

Benefits

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.

• We don’t track hours, just impact. Work when you’re most productive, as long as you show up for your team.

• Competitive pay that reflects your skills, experience, and the value you bring.

• Once a year, we also trade Zoom calls for real hugs and high-fives, gathering somewhere nice and sunny to connect, recharge, and celebrate.

• Comprehensive physical and mental health coverage for you, your partner, and your family, because care shouldn’t come with fine print.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to taking hiring or any employment decision regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.

Curious about what we're building? Follow us on LinkedIn to be the first to know!