The Company Behind the Products

Every business talks about “better customer conversations.” SaaS Labs builds products that actually make them happen.

What are we building? Through a powerful ecosystem including JustCall, CallPage, and ServiceAgent.ai, we empower thousands of businesses to move beyond talk and drive truly meaningful customer conversations.

Where are we now? Supported by a dedicated team of 300+ across India, Poland and the US, and the strategic backing of Peak XV and Base10 Partners, we are fundamentally redefining the art of customer conversation - and we're just getting started.

What's it like to work here? Total ownership. We’re a team that moves with purpose, builds with ambition, and loves seeing our work make a real impact.

And, if you're already nodding along, let's start the conversation.

Our Flagship Product

With JustCall, we’re leading the innovation on how sales and service teams connect with their customers - using AI - across calls, texts, emails, WhatsApp, and whatever comes next! It’s a omni-channel communication system that helps 7000+ of our customers serve theirs better - with 24/7 AI Agents, on-point integrations, and other forward-looking features.

Your Mission

We are looking for a strategic and execution oriented Head of Revenue Operations to build and scale the operational backbone of our GTM organization. This role will partner closely with Sales, Marketing, Customer Success and Leadership teams to drive predictable revenue growth, operational excellence, and scalable GTM processes.

The ideal candidate brings a strong understanding of B2B SaaS revenue motions, forecasting, analytics, CRM ecosystems and cross functional execution. This individual will play a critical role in aligning teams, improving revenue visibility, and enabling data-driven decision-making across the organization.

Your Toolkit

• 10+ years of experience with strong exposure across Revenue Operations, Sales Operations, GTM Strategy, or Business Operations in B2B SaaS environments.

• Proven experience supporting and scaling outbound-led SaaS businesses ideally in high-growth environments with meaningful revenue scale ($50M+ ARR preferred).

• Strong expertise across Sales Ops, pipeline management, forecasting, CRM operations, enrichment workflows, account targeting, and GTM process optimization.

• AI native operator - actively leverages AI tools and automation across reporting, forecasting, CRM workflows, outbound operations, analytics, and operational efficiency improvements.

• Strong business and commercial acumen - understands how Sales, CS, Marketing, and Product functions work together to drive growth, retention, and expansion.

• High ownership and builder mindset - doesn’t wait for perfect processes; identifies operational gaps, builds systems, improves workflows, and scales execution proactively.

• Strong analytical and systems thinking capability - comfortable managing operational complexity, funnel metrics, data hygiene, and scalable GTM processes.

• Excellent stakeholder management and communication skills - able to partner closely with Sales, CS, Product, and Leadership teams as a strategic thought partner.

• Experience managing or mentoring RevOps / Sales Ops / GTM Ops teams in fast-paced SaaS environments.

• Comfortable operating in high-growth, ambiguous environments with evolving processes and priorities.

Extras that give you an edge

• You've experience supporting and scaling outbound-led SaaS businesses with meaningful revenue scale.

• You've deep expertise across Sales Ops, forecasting, pipeline management, territory planning, and GTM execution.

• You've a proven track record of leveraging AI tools and automation to improve operational efficiency, forecasting, reporting, and GTM productivity.

• You've experience building scalable reporting frameworks, dashboards, forecasting models, and operational processes in high-growth environments.

Benefits

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.

• We don’t track hours, just impact. Work when you’re most productive, as long as you show up for your team.

• Hybrid working model with 4 in-office days per week

• Competitive pay that reflects your skills, experience, and the value you bring.

• Once a year, we also trade Zoom calls for real hugs and high-fives, gathering somewhere nice and sunny to connect, recharge, and celebrate.

• Comprehensive physical and mental health coverage for you, your partner, and your family, because care shouldn’t come with fine print.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to making hiring or any employment decision regardless of race, colour, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.

Curious about what we're building? Follow us on LinkedIn to be the first to know!