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Technical Program Manager, Operations



IT, Operations
Seattle, WA, USA
Posted on Tuesday, April 4, 2023

Mason is the only fully managed infrastructure for developing and delivering dedicated devices. We make it easy for anyone to turn an idea into a smart product and ship it to anywhere in the world. Our mission is to enable our customers to create smart and sustainable products on behalf of humanity.

Mason is looking for a Senior level Operations Program Manager (OPM). As we grow our operations throughout all stages of the product life-cycle, this person will bring in industry expertise to drive productization and lifecycle management by working cross-functionally with Product Management, Engineering, Supply Chain, Suppliers, Operations and Finance teams. Strong Technical and Supply Chain experience in the development/delivery of consumer electronics is required. In addition, the ability to think both strategically and tactically are critical to the success of this function. This person will play a key part in helping us deliver impactful products with the right balance of schedule, feature, cost, and delivery. You will also drive business process improvement efforts as needed.

What you'll work on:

  • Single Threaded Lead for the Product or Program within the Operations team
  • Engage with the Product Management, Development, and Supply Chain teams early in the product exploration phase to develop productization plans, influence features, drive manufacturability/repairability, cost, schedule, quality and risk decisions, ensure all requirements from all functions are incorporated into PRD
  • Cross functionally lead all Operations/Supply Chain teams and Manufacturing partners to drive product through development and mass production, create mitigation plans, discover/drive/monitor closure of key issues
  • Key gatekeeper for Operations for phase reviews
  • Collaborate with TPM to gain alignment, escalate critical issues, and communicate plans
  • Set and monitor operational KPI’s, drive improvement and closure with the responsible functions
  • Lead Cross-functional teams to resolve business impacting issues throughout the life of the product

What you bring to the table:

  • Bachelor’s in Engineering or Operations
  • 8+ years of experience in Operations Program Management/NPI role in consumer electronics or industrial industry
  • Deep knowledge in Operations and Supply Chain and the Product Development Process
  • Cross-functional leadership experience and end to end thinking
  • Proven technical project management, influencing and teamwork skills
  • Experience working with and managing external suppliers and manufacturers
  • Strong problem solving, analytical and communication skills. Able to concisely communicate critical information
  • Ability to navigate ambiguity in a fast-paced environment and prioritize multiple work threads to maximize impact

Bonus points for:

  • 10+ years of experience in leading development/delivery of multiple electronics products for different verticals, managing JDM’s with different models of engagement
  • Business oriented, managed SOW’s and RFI/RFQ’s and decision making processes
  • Experience in 6 Sigma, continuous improvement, process development

( #technicaloperation #NPI #Hardware #contractmanufacturer )

Salary Range: $151,173 - $175,766

In addition to the base salary, full-time employees are eligible for participation in Mason’s annual discretionary bonus plan and equity plan, subject to the terms of the applicable plans and policies. Some roles may also be eligible for overtime pay based on exemption status. Compensation packages are based on factors unique to each candidate including their skills, experience level, qualifications, location, and other job-related reasons.We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks Mason offers to help employees grow.

Benefits and Perks:

  • Remote-forward: Employees may choose to work fully remote, in-office, or hybrid.
  • Generous PTO: Flexible PTO plan or generous accrued PTO, plus monthly mental health days during the pandemic.
  • Parental Leave: Caring for a new child is an exciting time for parents! We offer 16 weeks of paid parental leave.
  • Healthcare: Fully paid premiums of medical, dental & vision insurance for you, your spouse & dependents. Coverage starts 1st of the month, on or after hire.
  • Fitness & Wellness: Quarterly reimbursement for qualified fitness & wellness expenses.
  • Retirement: Tax-advantaged 401k account to help you reach your retirement goals.
  • FSA: Healthcare, Dependent Care & Commuter FSAs for tax-advantaged savings toward eligible expenses.
  • Home Office: Spot bonus & monthly stipend for qualified home office expenses.
  • Commuter/Food: Monthly bonus to supplement commuter & food costs.

Full benefits are offered to regular full-time employees. Part-time employees participate on a limited basis.

Diversity, Equity & Inclusion at Mason
Belonging, psychological safety, and inclusivity unlock a Mason’s full potential. We don’t want Masons to quietly assimilate into a dominant culture and sacrifice a piece of themselves. We want our team members to be seen, validated, and welcomed.
Mason America, Inc. (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company’s personnel representative if you need assistance completing any forms or to otherwise participate in the application process.