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Entry - Level IT Support Specialist - Part-time.



IT, Customer Service
Seattle, WA, USA
Posted on Saturday, May 18, 2024

Mason is the only fully managed infrastructure for developing and delivering dedicated devices. We make it easy for anyone to turn an idea into a smart product and ship it to anywhere in the world. Our mission is to enable our customers to create smart and sustainable products on behalf of humanity.

Mason leads in transforming innovative ideas into smart, sustainable products globally. We specialize in managed dedicated device infrastructure, empowering customers in impactful technology development.

Mason is seeking a PART-TIME Entry-Level IT Support Specialist to strengthen our IT team in Seattle. This role is central to maintaining our IT systems, supporting users, troubleshooting, and ensuring the security of our technological resources, with a strong focus on in-office support.

Location: ONSITE - Seattle

Hours: 9am- 3pm

What you'll do:

  • Technical Support: Provide first-level troubleshooting for hardware and software issues.
  • System Maintenance: Assist in the maintenance and upgrading of IT systems.
  • In-Office IT Management: Organize hardware, repair devices, and set up office IT infrastructure to ensure a functional work environment.
  • User Assistance: Help users resolve technical issues and improve system utilization.
  • Security Compliance: Monitor systems to ensure they meet industry standards.

What you bring to the table:

  • Technical Skills: Proficient knowledge of Windows, Linux, and Mac platforms.
  • Problem-solving: Effective diagnostic and resolution abilities.
  • Communication: Strong interpersonal and communication skills.
  • Education: Associate’s degree in a related field or equivalent experience.

Full compensation packages are based on experience.

Pay Range
$34$37 USD

In addition to the base salary, full-time employees are eligible for participation in Mason’s annual discretionary bonus plan and equity plan, subject to the terms of the applicable plans and policies. Some roles may also be eligible for overtime pay based on exemption status. Compensation packages are based on factors unique to each candidate including their skills, experience level, qualifications, location, and other job-related reasons.We know that benefits are also an important piece of your total compensation package. To learn more about what’s included in total compensation, check out some of the benefits and perks Mason offers to help employees grow.

Benefits and Perks:

  • Remote-forward: Employees may choose to work fully remote, in-office, or hybrid.
  • Generous PTO: Flexible PTO plan or generous accrued PTO, plus monthly mental health days during the pandemic.
  • Parental Leave: Caring for a new child is an exciting time for parents! We offer 16 weeks of paid parental leave.
  • Healthcare: Fully paid premiums of medical, dental & vision insurance for you, your spouse & dependents. Coverage starts 1st of the month, on or after hire.
  • Fitness & Wellness: Quarterly reimbursement for qualified fitness & wellness expenses.
  • Retirement: Tax-advantaged 401k account to help you reach your retirement goals.
  • FSA: Healthcare, Dependent Care & Commuter FSAs for tax-advantaged savings toward eligible expenses.
  • Home Office: Spot bonus & monthly stipend for qualified home office expenses.

Full benefits are offered to regular full-time employees. Part-time employees participate on a limited basis.

Diversity, Equity & Inclusion at Mason
Belonging, psychological safety, and inclusivity unlock a Mason’s full potential. We don’t want Masons to quietly assimilate into a dominant culture and sacrifice a piece of themselves. We want our team members to be seen, validated, and welcomed.
Mason America, Inc. (the “Company”) is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on the Company. Please inform the Company’s personnel representative if you need assistance completing any forms or to otherwise participate in the application process.