About Nomba

Launched in 2017 as "Kudi.ai", a chatbot that responds to financial requests on social apps, nomba has since evolved to empower independent businesses to act as neighborhood banks offering basic financial services such as cash withdrawal, transfer and bill payments to all Nigerians, especially those in underserved communities. Today we process more than $500m in payments monthly.

With a vision to enable economic prosperity by supercharging businesses to run efficiently and meet their goals, Nomba is making it easier for businesses to accept payments, make payments and manage their operations. With over 250 employees and more than 150,000 businesses on our platform across the country, we are creating a distinct gateway into the digital economy by providing businesses with access to everyday tools that simplify payments and drive their growth. With these easy-to-use tools, businesses of all sizes can now accept, process and manage payments online and offline while optimizing their operations.

To learn more about nomba, visit our website at www.nomba.com or follow us on Twitter @nomba, on Instagram @nomba_hq and LinkedIn at nombahq.

About You

A minimum of First Degree in Business Administration, Economics, Marketing, or other related fields.

Minimum of 5 years experience in POS business, support and Operations

Excellent customer relationship

Good understanding of POS Hardware issues and error messages, possible causes and resolution

Excellent experience in handling POS repairs and solving POS problems.

Good knowledge and experience on POS devices e.g. Morefun, AISINO, PAX, Nexgo,Kozen.

About The Role

• Ability to work with relevant stakeholders to deploy terminals and provide training on Merchant and agent support.

• Submit weekly activity reports promptly using Zoho CRM Analytics.

• Ensure 100% quality assurance and testing of new terminals during the testing phase.

• Maintain excellent relationships with internal & external stakeholders, and provide timely and top-notch support to issues raised via mail or other work channels.

• Ensure adequate back-office support is provided to Field Support Associates & POS support associates.

• Demonstrate excellent leadership skills.

• Be proficient in using Google Sheets.

• Supervise the configuration and the test of POS devices within one week of their arrival.

• Ensure 100% quality assurance and testing of new terminals during the testing phase.

• Provide 90% issue resolution rate and support to field support associates.

• Implement improved operational measures and policies that promote the optimization of terminals.

• Take ownership of deliverables and business operations with minimal supervision by the Manager.