Launched in 2017 as Kudi.ai, a chatbot that enables financial transactions through social apps, Nomba has evolved into one of Nigeria’s leading financial technology platforms. We began by empowering everyday people to serve as neighbourhood banks—offering essential services like withdrawals, transfers, and bill payments, especially in underserved communities. That foundation has grown into a powerful infrastructure that now processes over $1 billion in payments every month.

Today, Nomba serves more than 1 million customers—spanning consumers, agents, and businesses of all sizes. Our platform now includes a full suite of business banking tools such as advanced dashboards, treasury features, and integrated payment solutions that help businesses manage their finances and scale efficiently. On the consumer side, we offer intuitive tools for wealth building and financial control, including flexible savings options, spend analytics, scheduled transfers, and interest-free Islamic savings. We’re not just powering payments—we’re helping people and businesses move forward with confidence.

• Act as the technical guide for merchants integrating with Nomba APIs, providing real-time support across official channels.
  

• Own, update, and maintain API documentation to ensure it is always developer-friendly and accurate.
  

• Take ownership of the API service, contributing to improvements, updates, and bug fixes.
  

• Write clean, maintainable code to improve the API service repository.
  

• Debug complex issues effectively, with strong familiarity in using Google Cloud Logging and related debugging tools.
  

• Prioritise customer success with a strong sense of urgency—ready to unblock merchants regardless of the hour.
  

• Communicate clearly and professionally with merchants and internal teams, upholding Nomba’s brand of excellence and reliability.
  

• Collaborate with engineering teams to ensure feedback from merchants is looped into the development cycle.
  

• The ideal candidate should have both Java backend engineering experience and customer support experience.
  

• Diagnose and resolve escalated issues across systems (e.g., backend APIs, integrations, databases).
  

• Perform root cause analysis (RCA) for high-impact incidents within agreed timelines.
  

• Contribute to post-mortem reviews and identify preventive measures on vendor-api
  

• Reduce repeat incidents by implementing or recommending long-term fixes on Vendor-API
  

Requirements

• Strong knowledge and hands-on experience with Java, particularly Dropwizard and Spring Boot frameworks.
  

• Solid debugging experience, with expertise in Google Cloud Logging Console.
  

• Strong understanding of Grafana for service metric and performance analysis
  

• Proven ability to write clean, testable, and maintainable code.
  

• Excellent communication skills with a corporate sense of professionalism and customer empathy.
  

• Ability to own processes end-to-end, from documentation to code-level fixes.
  

• A problem-solving mindset with relentless focus on unblocking customers quickly and effectively.
  

• Experience in API service management, integration support, or related technical support roles is a plus