Chargeback Analyst
Nomba
IT
Lagos, Nigeria
Posted on Dec 17, 2025
Job Description
Launched in 2017 as Kudi.ai, a chatbot that enables financial transactions through social apps, Nomba has evolved into one of Nigeria’s leading financial technology platforms. We began by empowering everyday people to serve as neighbourhood banks—offering essential services like withdrawals, transfers, and bill payments, especially in underserved communities. That foundation has grown into a powerful infrastructure that now processes over $1 billion in payments every month.
Today, Nomba serves more than 1 million customers—spanning consumers, agents, and businesses of all sizes. Our platform now includes a full suite of business banking tools such as advanced dashboards, treasury features, and integrated payment solutions that help businesses manage their finances and scale efficiently. On the consumer side, we offer intuitive tools for wealth building and financial control, including flexible savings options, spend analytics, scheduled transfers, and interest-free Islamic savings. We’re not just powering payments—we’re helping people and businesses move forward with confidence.
With a team of over 250 passionate and driven individuals, we’re not just building financial tools — we’re pushing boundaries and reimagining what’s possible for millions across Nigeria. Every line of code, every customer interaction, and every new idea contributes to our mission: to enable economic prosperity by helping individuals and businesses run efficiently and achieve their goals. As you join us on this journey, know that you’re becoming part of something bigger — a team committed to shaping the future of finance and unlocking opportunity for all.
About the Role
We are seeking a detail-oriented and analytical Chargeback Anakyst to support the resolution of payment disputes and chargebacks. In this role, you will assist in investigating transaction discrepancies, communicate with issuing and acquiring banks, and prepare documentation to represent the company’s position. You will help ensure compliance with card network rules (Visa, Mastercard) and collaborate across teams to minimize financial losses due to disputes and fraud.
A strong candidate will have experience working with card issuing systems, an understanding of how transactions flow from the issuer's side, and the ability to support efficient and accurate chargeback handling.
Responsibilities
- Review and respond to chargeback and dispute cases in a timely and accurate manner.
- Collect and analyze transaction data with supporting documentation to prepare responses in line with card network regulations.
- Collaborate with internal teams such as Customer Support, Fraud, and Reconciliation to gather necessary details for case resolution.
- Leverage knowledge of card issuing operations to understand the context of disputes and identify potential areas for improvement.
- Maintain accurate records of dispute activities in internal systems and tools.
- Support compliance with regulatory and card network guidelines related to disputes and chargebacks.
- Help identify trends or recurring issues in disputes that may point to operational gaps or customer pain points.
Requirements
- Bachelor’s degree in Finance, Accounting, Business Administration, or a related field. Equivalent experience in payment operations, dispute resolution, or financial services may be accepted in lieu of a degree.
- 2-4 years of experience handling chargebacks, transaction disputes, payment processing, or financial operations.
- Hands-on experience with card issuing platforms, systems, or processes, with a solid understanding of the issued card lifecycle and its impact on dispute workflows.
- Familiarity with payment gateways, acquiring banks, and merchant processors, including knowledge of network-specific chargeback procedures (Visa, Mastercard, etc.).
- Strong analytical and investigative skills, with the ability to evaluate transaction data and supporting documentation to determine the validity of claims.
- Excellent attention to detail, especially when reviewing transaction histories, customer communications, and timelines.
- Proficiency with Excel, Google Sheets, or similar spreadsheet tools for case tracking and reporting.
- Ability to work in a fast-paced, high-volume environment, managing multiple cases and meeting deadlines with accuracy.
- Understanding of card network rules and relevant compliance standards is a plus.