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InfraOps Engineer



Mexico City, Mexico
Posted on Wednesday, March 29, 2023
InfraOps Engineer Job Description
We are looking for a Infrastructure Operation (InfraOps) engineer with experience in delivery
and operation of IT infrastructure for small (<US$1M / <50VMs) and large scale (>US$10M/
>1000VMs) servers Infrastructure in private clouds (VMware &/OpenStack) and in Public Clouds
(AWS, Azure, Google Cloud) delivering automation at the operational level and also for the
monitoring of infrastructure who has participated in the project HLD/ LLD, hardware, IaaS,
PaaS, SaaS installation, application commissioning, network integration, interoperability tests, acceptance tests procedures. (ATPs).

Experience in Operation & Maintenance during the commercial stage in large IT infrastructure
for production environments using Linux and working also with the infrastructure network,
storage and virtualization with a DevOps culture and SRE approach.

Responsible for services SLO and system availability, latency, performance, efficiency, change
management, monitoring, emergency response, and capacity planning.

Why is InfraOps important to Nubank?
Just like Nubank is customer-focused, our InfraOps team also aims to offer the best experience
and solutions for all everyday issues and tasks. And who are InfraOps’ customers? All
Our InfraOps team is responsible for delivering automation at the operational level and also for
the monitoring of infrastructure. We work directly to make the experience of Nubankers more
comfortable. We also use resources from different chapters and squads within the ITOps tribe
and all of Nubank to make our work more efficient.
We also gather metrics to ensure the decisions we make are the right ones, always keeping an
eye at the root cause so that we can provide a unique solution.

Desired skills and experience
Advance Unix Expertise, hands-on experience working in any UNIX CLI derivative
environments (Any Linux Distro & MacOs).
Basic to intermediate experience reading and programming scripting languages such as
Bash/Shell and Python to automate tasks.
Advanced experience reading and programming web development languages like PHP,
Intermediate to advanced experience reading and programming with web development
Python modules like Django, Flask, Pandas, Requests.
Intermediate to advanced experience with optimizing and building scalable web services.
Intermediate to advanced experience deploying and managing Web Servers such as
Apache or Nginx.
Intermediate to advanced experience working with and building production-ready REST
Intermediate to advanced experience working with and building production-ready
highly-secure web applications and services to internal and external customers.
Strong knowledge of version control systems like Git (Github, Gitlab).
Knowledge of Apple MDM tools (Mosyle, JAMF).
Knowledge of Infrastructure as Code methodologies, tools for configuration management
(Ansible, Puppet, Chef)
Knowledge of high-level scripting languages (e.g. Python, Go, Clojure, Bash).
Knowledge of automated installation and implementation of end-user settings (Ubuntu
and MacOS).
Knowledge of deploying and configuring applications in AWS-Cloud and VMWare.
Knowledge of monitoring systems (Prometheus, Telegraf, Grafana, CheckMK, Splunk,
Alert Manager, APIs, etc).
Knowledge of Docker (Containers, clusters, orchestrators).
Knowledge of microservices and CI/CD pipelines.
Knowledge of SQL and NoSQL Databases (e.g. MySQL, MariaDB, Datomic,
DynamoDB, PostgreSQL).
Advanced Knowledge of the security-first approach when designing solutions.
Experience working with global teams and supporting customers remotely.
Experience working with High-Availability and High-Scalability systems in a production
Being able to communicate efficiently in English, Spanish.
Knowledge of Scrum/Kanban Agile methodologies.
Experience working with Atlassian tools like Confluence, Jira, OpsGenie.
Enjoying taking on great technical challenges with quality solutions and also having a
sense of urgency when prioritizing problems.

You will be a great fit if you believe in the main intrinsic values of culture in Nubank, such as:
You like solving problems putting the customer at the center when designing new
offerings, processes, and also having an understanding of how your work decisions can
impact other Nubankers, and also believing that technology can create opportunities for
incredible solutions.
You like working with people and are flexible when dealing with people from different
backgrounds, demonstrating ability to deliver despite ambiguity, changing expectations,
tight deadlines, and always thinking and believing that there’s more than one way to
make something cool.
Appreciating and taking care of little details, showing curiosity, disposition to learn new
skills quickly and having the will of taking on technologies with a high learning-curve.
Encouraging your colleagues and influencing them to get things done in an environment
where there are many things with coinciding priorities.
Genuinely caring for a strong work ethic and dedication to truth in making decisions that
put what's best for the company ahead of personal and/or team needs.
Always looking for scalable solutions that will last, always aiming to collaborate well,
communicate well, being open and inclusive, not tolerating demonstrations of uncool
Knowing what your limits are, demonstrating a realistic sense of your own strengths and
weaknesses, with a low ego, non-defensive openness when giving or receiving
feedback, always trying to be authentic and taking advantage of the situation to improve
as a person and professional.
Seeking critical thinking to diagnose problems at the root cause by solving practical,
simple and scalable solutions to problems, also developing creative new solutions to
existing problems


  • Nubank equity
  • Health and life insurance
  • Food card
  • 15 days of paid vacation with 25% vacation bonus
  • Holiday Bonus ("Aguinaldo") of 30 days of pay per year
  • NuCare - Our mental health and wellness assistance program
  • NuLanguage - Our language learning program
  • Extended maternity and paternity leaves

*Interviewing and onboarding are currently done virtually. From July 2022 forward, teams will have a suggested cadence of visiting the office in which employees go to their Business Unit's (BU) base location. Employees will have an employment contract based on the cities where Nu’s offices are located, considering their country of hire. More details can be shared during your hiring process.