About Us

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit our institutional page.

About the role

Just like Nubank is customer-focused, our InfraOps team also aims to offer the best experience and solutions for all everyday issues and tasks. And who are InfraOps’ customers? All Nubankers.
Our InfraOps team is responsible for delivering automation at the operational level and also for the monitoring of infrastructure. We work directly to make the experience of Nubankers more comfortable. We also use resources from different chapters and squads within the ITOps tribe and all of Nubank to make our work more efficient.
We also gather metrics to ensure the decisions we make are the right ones, always keeping an eye at the root cause so that we can provide a unique solution.

You will be responsible for

Just like Nubank is customer-focused, our team also aims to offer the best experience and solutions for all everyday issues and tasks. And who are our customers? All Nubankers.

Our team is responsible for delivering automation at the operational level and also for the monitoring of infrastructure. We work directly to make the experience of Nubankers more comfortable. We also use resources from different chapters and squads within the ITOps tribe and all of Nubank to make our work more efficient.

We also gather metrics to ensure the decisions we make are the right ones, always keeping an eye at the root cause so that we can provide a unique solution.

Responsible for services SLO and system availability, latency, performance, efficiency, change management, monitoring, emergency response, and capacity planning.

We are looking for a person who has

We are looking for a SPEI engineer with experience in delivery and operation of IT infrastructure for small (US$10M/ >1000VMs) servers Infrastructure in private clouds (VMware &/OpenStack) and in Public Clouds (AWS, Azure, Google Cloud) delivering automation at the operational level and also for the monitoring of infrastructure who has participated in the project HLD/ LLD, hardware, IaaS, PaaS, SaaS installation, application commissioning, network integration, interoperability tests, acceptance tests procedures. (ATPs).

Experience in Operation & Maintenance during the commercial stage in large IT infrastructure for production environments using Linux and working also with the infrastructure network, storage and virtualization with a DevOps culture and SRE approach.

Desired Skills And Experience

• Hands-on experience working in any UNIX/Linux environment
• Experience reading and programming scripting languages such as Bash/Shell or Python to automate tasks
• Experience working with and building production-ready highly-secure applications and services to internal customers
• Strong knowledge of version control systems like Git (Github, Gitlab)
• Experience working with monitoring systems (like: New Relic, Prometheus, Telegraf, Grafana, CheckMK, Splunk, Alert Manager).
• Basic Knowledge of Infrastructure as Code methodologies and tools for configuration management (such as Ansible, Puppet, Chef)
• Knowledge of automated installation and implementation of end-user settings for Ubuntu and MacOS devices
• Experience deploying and configuring applications and tools in AWS-Cloud and VMWare
• Knowledge of CI/CD pipelines
• Experience working with global teams and supporting customers remotely
• Experience working with High-Availability and High-Scalability systems in a production environment
• Solid understanding of basic networking concepts such as the OSI Model, TCP/IP Model, VLANs, STP, ARP, ACL, SNMP, NAT, OSPF, BGP, TCP/UDP, static and dynamic routing.
• Security knowledge (like stateful firewalls, IPsec VPN, SSL, VPN, Security Rules)
• Experience configuring and troubleshooting network equipment
• Experience with CCNA Routing and Switching or Enterprise
• Being able to communicate efficiently in English and Spanish
• Knowledge of Scrum/Kanban Agile methodologies
• Experience working with Atlassian tools like Confluence, Jira, OpsGenie
• Knowledge in Routing and Switching.
• Follow-up on incidents and schedule availability.

Local Benefits

• Chance of earning equity at Nubank
• Extended maternity and paternity leaves
• Work-from-home Allowance
• Health and life insurance
• Dental and Vision insurance
• NuCare - Our mental health and wellness assistance program
• Nucleo - Our learning platform of coursesNuLanguage - Our language learning program
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• 17 days of paid vacation with 25% vacation bonus
• Parental Consultancy
• Gym partnership

Our Nu Way of Working

Our work model is hybrid and has cycles that can be from two to three months according to the business of ​​expertise. For every eight or twelve weeks of remote work, one will be at the office.

Know more in this blog: NWW México

Diversity & Inclusion

At Nu, we want to be sure that we're building a more diverse and inclusive workplace that reflects the customers we serve and seek to empower. That's why we hire based on equality. We consider gender, ethnicity, race, religion, sexual orientation, and other identity markers as enriching elements to our company while ensuring neither of them represent a barrier when recruiting fantastic talent.