About Nubank

Nu was born in 2013 with the mission to fight complexity to empower people in their daily lives by reinventing financial services. We are one of the world’s largest digital banking platforms, serving millions of customers across Brazil, Mexico, and Colombia. For more information, visit www.nu.com.co

Our Ops Defense Team

Our mission is to support Nu’s sustainable growth, ensuring the AML process and regulatory routines are in compliance with local and international regulatory requirements, challenging the status quo through:

• Promoting the best customer experience to our fanatic customers, ensuring a high-quality standard of client data, as well as its regulatory adherence;
• Execute AML operational routines including but not limited to KYC, PEPs, Sanctions, Enhanced Due Diligence, Transactional Analysis, contributing to a more ethical and fair society, truly understanding that compliant operations are a key driving force for the solid growth and development of Nubank.
• Being diligent, flexible, and resilient, according to Nu's principles!

To accomplish that, the Quality Assurance team, within Ops Defense, is charged with safeguarding Nu against exposure to illegal activities related to ML/TF by validating the integrity and consistency of the AML/CFT and regulatory processes, adhering to the required guidelines established by AML Governance, and ultimately ensuring the continuity of our business.

As a Quality Assurance Sr. Analyst, you're expected to

• Execute the Quality Assurance (QA) program by performing independent sampling and review of executed AML/CFT operational tasks (e.g., TMS alerts, EDD reviews, Sanctions screening).
• Validate the integrity of investigation files and judicial order responses (e.g., embargoes/freezes), ensuring documentation is complete, accurate, and ready for regulatory reporting or external audit.
• Lead and define quality standards and control points within operational projects related to Transaction Monitoring, KYC, and the execution of judicial orders, ensuring "Quality by Design.
• Build and maintain QA models and metrics to measure operational efficiency (e.g., Accuracy Score) and demonstrate full regulatory adherence of AML/CFT processes.
• Own and present quality performance KPIs to leadership, conducting deep-dives to drive the definition and execution of corrective action plans.

We're looking for an experienced QA Sr. Analyst who has/is

• Bachelor’s Degree.
• Able to meet deadlines and is flexible to adapt to ever changing conditions.
• 4+ years in QA/QC or Internal Audit with a focus on AML/CFT operational accuracy across core domains: Transaction Monitoring, Sanctions, PEPs, and KYC/EDD
• Proven ability to define QA sampling methodologies, conduct root cause analysis, and manage the lifecycle of corrective actions.
• A solid analytical background is desired. Must be comfortable manipulating data. Programming is nice to have. Candidates need to display interest in learning basic data analysis skills (e.g., SQL, python, etc.)
• Autonomy to make decisions that impact customers and Nu, based on AML policies.
• Solid understanding of the specific local and global regulations applicable to AML.
• Languages: Advanced or native Spanish speaker and advanced English
• Great communication skills; enjoys engaging in discussions with people from different backgrounds and cultures.

Core Benefits

• Equity at Nubank
• Health insurance
• Vacations of 15 workdays
• NuLanguage - Language learning program
• Parental leaves

Diversity & Inclusion at Nubank

We want to have a product for everyone, and we build strong and diverse teams that rise to the challenge. We are a team of the most creative people in technology, and we hire under equal opportunity, irrespective of gender, ethnicity, religion, sexual orientation, or background. We are proud to say that 30% of Nubankers recognize themselves as part of the LGBTQ+ community, and 40% of our team comprises women in all positions and seniority levels. We are a very process-light organization that values human interactions, and that is an essential part of our culture. At Nubank, everyone has the opportunity to speak up and participate, grow, and share ideas.

The position is based in Bogotá, Colombia.

Nubank continues to hire for all open roles, all interviewing and onboarding is done virtually. Everyone new to the team and our current staff will be working from home for 7-8 weeks and 1 at the office (Bogotá).