About Nubank

Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.

Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in São Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nubank.com.br.

About the Role

The Incident Response & Crisis Lead at Nubank is responsible for leading and orchestrating the company’s global response to critical incidents, investigations, and crises that could impact our people, operations, assets, or reputation.

This role ensures that all incidents — from localized disruptions to large-scale crises — are managed with speed, consistency, and transparency, in alignment with Nubank’s Corporate Security, business continuity, and communications standards.

Acting as the operational and strategic bridge between GSOC, Corporate Security leadership, and internal stakeholders, this professional ensures effective coordination, situational awareness, and decision-making under pressure.

The Lead drives the development and continuous improvement of our incident management framework, investigation protocols, and crisis readiness programs across regions, ensuring resilience, accountability, and a culture of proactive risk management.

Responsibilities

• Lead and coordinate the response to security incidents, investigations, and crises impacting any Nubank site or operation.
• Serve as the central point of contact for incident escalation, crisis activation, and post-incident reviews.
• Oversee and conduct investigations into security, operational, or reputational incidents, ensuring root cause analysis, documentation, and corrective actions.
• Partner with stakeholders to ensure timely information flow, alignment, and documentation.
• Develop and maintain global standards, playbooks, and drills for incident and crisis management.
• Support executive leadership during critical decision-making moments, providing structured situational reports and recommendations.
• Analyze incident trends to identify systemic risks and propose preventive measures.
• Supervise GSOC and regional teams during real-time incidents, ensuring accurate prioritization and adherence to escalation protocols.
• Validate incident reports, ensure clear documentation of actions taken, and follow up on remediation activities.
• Collaborate with the Metrics & Automation team to track performance indicators (e.g., response time, escalation accuracy, and resolution rates).
• Promote a culture of resilience, proactivity, and accountability within the Corporate Security organization.

Required Skills and Expertise

• Bachelor’s degree in Security Management, International Relations, Business Administration, or a related field.
• 7+ years of progressive experience in incident response, crisis management, investigations, or Corporate Security operations, preferably in multinational or high-growth environments.
• Proven track record leading cross-functional crisis responses and managing complex, time-sensitive situations with executive visibility.
• Strong analytical, decision-making, and communication skills under pressure, with the ability to influence senior stakeholders and drive alignment across functions.
• Experience developing and implementing global frameworks, playbooks, or training programs for incident and crisis management.
• Fluency in English and Portuguese; Spanish highly desirable.

Role Location

This position is based in Sao Paulo, SP, Brazil

Work mode: 2 times per week in 2026 and 3 time per week in 2027

Benefits

• Health, dental and life insurance
• Meal allowance
• Transportation assistance
• 30 days of paid vacation
• Equity at Nubank
• Parking partnership - discounted parking in our office
• Free bike parking with showers available
• NuCare - Our mental health and wellness assistance program
• NuLanguage - Our language learning program
• Gympass partnership
• Extended maternity and paternity Leaves
• Child care allowance
• ‘Espaço Feijão’- Private nursing and breastfeeding spaces in our buildings
• Onsite Health Center - Medical support for every Nubanker in our office

Diversity & Inclusion

At Nubank, we are committed to building a diverse and inclusive workplace. We believe that variety in perspectives, backgrounds, and experiences enriches our company. We accommodate employees and applicants with different backgrounds and embrace equality in hiring.