About Us

Nu is one of the largest digital financial platforms in the world, with more than 122 million customers across Brazil, Mexico, and Colombia. Guided by our mission to fight complexity and empower people, we are redefining financial services in Latin America and this is still just the beginning of the purple future we're building.

Listed on the New York Stock Exchange (NYSE: NU), we combine proprietary technology, data intelligence, and an efficient operating model to deliver financial products that are simple, accessible, and human.

Our impact has been recognized by global rankings such as Time 100 Companies, Fast Company’s Most Innovative Companies, and Forbes World’s Best Bank. Visit our institutional page https://international.nubank.com.br/careers/

About the Role

This position is responsible for the tactical and strategic management of our global facilities scope. The Specialist will play a key role in ensuring operational excellence through a strong focus on governance, standardization, and process optimization.

Based in Brazil, the role involves collaborating across regions to implement global guidelines, manage service delivery, and maintain high-quality standards for the Nubanker experience, ensuring our workplace operations are scalable and aligned with Nubank’s global growth.

Main responsibilities

• Knowledge of Facilities (Hard and Soft Services) to ensure that all facilities services are delivered with high quality and in full compliance with Nubank's global standards;
• Lead and manage end-to-end strategic Workplace projects, ensuring adherence to schedules, risk management, budget control, and alignment with multidisciplinary stakeholders;
• Establish and manage the operational governance structure, ensuring the quality of deliverables, adherence to project deadlines, and rigorous monitoring of partner performance;
• Manage the Nubanker satisfaction journey, developing metrics and feedback tools to conduct strategic analyses that drive continuous improvement with execution teams and partners;
• Responsible for the governance of Workplace communication channels and content, ensuring the updating of policies, internal guidelines, and support pages to guarantee clarity and easy access to information for all Nubankers;
• Identify, develop and lead initiatives to drive process improvement, cost reduction, efficiency and innovation;
• Define and monitor key performance indicators (KPIs) and service level agreements (SLAs), evaluating the technical scope of contracts and proposals to ensure execution control, deliverable compliance, and alignment with best market benchmarks.
• Ensure that facilities meet government regulations and environmental, health and security standards
• Possess a systemic vision to consolidate complex data and information into executive reports, translating operational metrics into strategic insights to support leadership decision-making
• Financial knowledge, budget control, data, dashboards, and artificial intelligence are essential for the role.

Core Competencies

• Governance & Compliance Mindset;
• Project Management;
• Ownership & Problem Solving;
• Data Literacy, Tech Savviness and Artificial Intelligence;
• Strategic Influence & Stakeholder Management;
• Systemic & Analytical Thinking;
• User-Centric Mindset;
• Team Working;
• Attention to detail but also the ability to see the implications for the bigger picture;
• Financial awareness;

Education and Experience

• Bachelor degree (Engineering, Architecture, Business or other similar courses)
• 5+ years’ experience in Facilities Management
• Excellent written and verbal communication skills in English. Spanish is a plus.
• Availability to travel

Benefits

• Chance of earning equity at Nubank
• Food/ Meal Card (Vale-Refeição and/or Vale Alimentação)
• Public Transportation Commuting Benefit (Vale-Transporte)
• NuCare – Psychological, Financial and Legal Assistance Program
• Life Insurance
• Medical Plan
• Dental Plan
• NuLanguage – Language Course Program
• Nucleo - Our learning platform of courses
• Extended Parental Leave
• Daycare Allowance
• Parental Consultancy
• Work-from-home Allowance
• Gym Partnerships
• 30 days of paid vacation
• Relocation Assistance Package, if applicable

Work Model for this Role

Hybrid 3-4 times/week: Our hybrid work model brings us to the office at least twice a week, on strategic days designed to maximize team connection and collaboration. For more details, visit https://building.nubank.com/nu-hybrid-work-model/