Offboard Operations Specialist
✨ One platform, a whole world of opportunity
Right now, the best jobs are limited to people in a handful of the world’s wealthiest cities, yet brilliant people are everywhere. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.
When it comes to global employment, we walk the walk. We’re proof that companies don't need an office to create a highly-engaged culture. Since the company’s inception in January 2020, Oyster has:
Our momentum speaks to the power of global employment—and we’re just getting started! If you want to change the world with Oyster and be empowered to work remotely while doing so, we’d love for you to apply!
Location: While this position is posted in a specific location, all of Oyster’s positions are fully remote and you can work from home. Forever. To create the best experience for our new hire this role requires that you be based within UTC -3 / - 8hrs. Oyster is growing fast, and we are looking for an Offboarding Operations Specialist to join our Customer Experience Department to help us deliver a fantastic support experience to our growing number of customers and team members.
Your role is dedicated to educating and guiding customers about offboarding, so they feel supported and informed about the local requirements and steps. You will be part of our business’s frontline team and someone our customers interact with daily.
What you'll do…
You are the face and voice of Oyster to our customers and team members when they need support and guidance about the offboarding process and usage of the Oyster platform. You are facilitating the important, and sensitive phase of their journey where companies, local employers, and team members part ways;
- Work collaboratively and cross-functionally with customer service colleagues, HR, finance, product, and legal experts to resolve queries and then share your knowledge with the whole customer-facing team in order to create a great experience for our customers, and to keep the streamlined process.
- Respond and resolve requests raised accurately and in line with agreed service levels, using a range of tools, including the Oyster ticketing platform (Zendesk) and internal resources, e.g., Help Centre articles, macros, internal FAQs;
- Maintain and help to develop our self-service tools and knowledge bases externally and internally so that we can help the customer help themselves as much as possible.
What we're looking for...
- 2 or 3 years of hands-on experience in a support or administration role in HR or People function, preferably at a SaaS platform
- Experience with managing the lifecycle of an employee, including handling of terminations and resignations
- An empathic and human-centered approach to supporting customers; you always want to go the extra mile to ensure that the customer is happy and they feel supported
- Passionate about creating and sharing knowledge to build a fantastic support experience for your colleagues and our customers
- First class attention to detail and reasoning with extreme organization and a proven work ethic
- Comfortable with a high pace work environment and changing customer priorities
- Excellent interpersonal skills, determination and tenacity, along with a sense of humor
- Remote-first advocate and passionate about creating change in the future of work landscape
- Driven by the social impact mission and desire to use skills to influence global change and employment opportunities
- We are particularly looking for people who can support customers based in the AMER regions
You'll also need...
- A reliable home internet connection (or be able to get one)
- Fluent English language skills
🦪 How we work together at Oyster
Our values guide the work we do, the decisions we make, and the culture that makes us special. We elevate talent. 🙌 We build trust. 🤝 We thrive together. 🌍
Our mission is to create a more equal world—one global hire at a time. Everything we do ladders up to our mission—and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work.
We embrace asynchronous communication and collaborative work—and we share how we work in the Oyster Public HQ —to help other global teams learn from our experiences.
💌 How YOU work
Different countries have different statutory benefits, different cultures have different norms, and different people have different needs! In order to best support and encourage our diverse team, we’ve created How YOU Work; a program of policies, practices, and perks to support your whole human experience as an employee at Oyster.
- Work from anywhere: Oyster is a borderless, HQ-less company. As long as your work gets done on time, your team has the support they need, and you're authorized to work where you live, the world is truly your Oyster.
- Paid time off: We’re all about taking breaks—we all need it. Oyster provides employees with 40 days off each year, which includes public/bank holidays and vacation/holiday leave (unless your country mandates more).
- Mental health support: We consider your mental health a top priority. We offer access to Plumm, a mental well-being service, to support your mental health.
- Wellbeing allowance: Each month, Oyster will top up your Juno wallet with a wellbeing allowance. Juno Points can be applied to anything that helps you show up to work as your best self, whether that’s your internet bill, a class, gym membership, or houseplants. The choices are endless!
- Flexible parental leave: Families are created in lots of different ways. Our parental leave policy applies to all employees who are becoming parents, regardless of how they become a parent. Oysters are eligible for a minimum of three months of paid parental leave and your job will be held for 12 months (or longer if required by local jurisdiction).
- WFH stipend: $3000 stipend to spend on your laptop and any other equipment you need for your home office; we'll get you up and running in no time!
✨ The best jobs should be available to everyone
At Oyster, we celebrate a variety of perspectives and experiences and we’ve intentionally built our product and our company with an inclusive, global mindset. We know from experience that people from underrepresented groups often don’t apply for roles they don’t feel they meet all the criteria for. We’re committed to elevating talent by creating a trust-based environment where we can all thrive together. So if you think you have what it takes, but don’t necessarily check every single box, please consider applying. We’d love to hear how you might contribute to our mission and our team.
Our available positions are published on our careers page and should you be invited to interview with us, our recruitment team will only ever contact you directly from an @oysterhr.com email address. We will never ask you to send us money as part of a job offer. If you receive a suspicious email relating to opportunities at Oyster from any other email domain where someone is claiming to be a part of our recruitment team, or are directed to anywhere other than www.oysterhr.com/careers to view our available jobs we encourage you to submit a report through our Compliance and Ethics Helpline.