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Customer Support Specialist

RoadSync

RoadSync

Customer Service
Atlanta, GA, USA
Posted on Friday, June 7, 2024
Customer Support · Atlanta, GA · Hybrid Remote

Customer Support Specialist

No matter where you are in your career, there’s a place for you here. You are empowered to use your voice and help influence the future. This is your chance to do the best work of your career!

About us and why we’re hiring…

As Pacesetter’s Award Winner for fastest-growing private companies in 2020 and 2021, RoadSync is on a mission to power commerce anywhere, anytime across the logistics ecosystem with intelligent, simple, and innovative financial solutions. Our innovative digital platform dramatically reduces processing time and maximizes revenue collection for warehouses, trucks/carriers, and repair/tow operators. With a mission of this magnitude, we’re always looking for top-tier talent to drive us forward.

RoadSync is growing and so is our Customer Support Specialists team. You’ll work side-by-side with the executive team, solving daily challenges and monitoring our customer support tasks. CSS will be responsible for helping support our clients by communicating to them through phone, chat, and email to resolve any issues and ensure customer satisfaction as they use Roadsync’s product suite.

This position requires strong analytical, communication, and problem-solving skills. Beyond building great technology, our team is deeply motivated to build a world-class company, the foundation of which is talented, thoughtful, and ambitious people who are inspired to do things that matter.

We'd love to hear from you...

Strong team player with attention to detail.

Comfortable multi-tasking high-priority issues.

Strong oral and written communication skills.

Excellent organizational and time management skills.

Personable with a positive attitude and willingness to go above and beyond.

BS/BA degree or equivalent experience with a High School degree.

Some things you'll be doing at RoadSync...

  • General customer support duties – maintain customer support software, communication with customers, and other related tasks.

  • Maintain records and facilitate payment processing tasks to support and provide value to our customers.

  • Build and maintain strong peer relationships within the team and across the organization

  • Resolve customer problems through real-time phone, chat, and email using Roadsync software to execute our service.

  • Prioritize work in order to maintain customer satisfaction based on unexpected tasks.

  • Other duties as assigned.


Why you’ll love it here…

RoadSync is a team of passionate research, sales, technical, marketing, design, success, and operations professionals. Our customers ride in the front seat! We are driven by insights from real people that utilize our services. We care deeply about what we’re doing - and bring our best effort daily. We value being a diverse and inclusive team and company. We believe our diversity is what empowers our innovation and success. We are proud of what RoadSync is today, and we are excited to build our future with you!

In addition to joining an innovative and passionate team, you will get:

  • Competitive compensation package and company equity awarded on day 1!

  • Medical, dental, and vision benefits - premium paid for employees

  • Unlimited PTO policy

  • Energetic fun office environment in Midtown Atlanta

  • Mentorship from successful leaders across the company

  • 401K Plan

  • Commuter/parking benefits while at the office

  • Catered lunches for those working in the office. We have a love for good food and sharing a meal (even virtually!)

  • Exposure to the inner workings of a growing company, including open, transparent communication within our team. You will know what is happening and why it matters

RoadSync is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate on the basis of race, creed, color, ethnicity, national origin, religion, sex, sexual orientation, gender expression, age, height, weight, veteran status, military obligations, pregnancy, marital status, or any other legally-recognized protected basis under federal, state, or local law. Every day our team is honored to work with individuals from all walks of life. We aim to build a team that reflects the diversity of our customers. Each individual at RoadSync brings their own perspectives, work experiences, lifestyles, and cultures with them. We believe that a more diverse team creates more innovative products, provides a better service to our customers, and helps us grow and learn as individuals.

Department
Customer Support
Locations
Atlanta, GA
Remote status
Hybrid Remote
Customer Support · Atlanta, GA · Hybrid Remote

Customer Support Specialist

No matter where you are in your career, there’s a place for you here. You are empowered to use your voice and help influence the future. This is your chance to do the best work of your career!

Already working at RoadSync?

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