Senior Principal Product Designer
Saas Labs
Product, Design
Bengaluru, Karnataka, India
Posted 6+ months ago
SaaS Labs is seeking an experienced Senior Principal Product Designer to own and elevate the end-to-end user experience across our product suite. You will establish SaaS Labs as a leader in SaaS design and make experience a core competitive advantage.
Qualification:
- Own the user experience across all SaaS Labs products end-to-end
- Make experience a core competitive advantage
- Establish frameworks, processes, and systems to enable a design-first culture
- Build a customer-focused, research-driven culture across product teams
- Optimize the existing team structure and talent mix
- Coach and mentor the team to nurture talent and growth
- Partner with product leaders to advocate for and enable design thinking
Key Responsibilities:
- Research & Strategy: Lead user research at SaaS Labs - defining goals, building hypotheses, and bringing insights to our product development process
- Leadership and Mentorship: Invest in growth and mentorship of Product Designers - designing programs for learning and raising the bar for the Product Design function.
- Strategy and Execution: Partner with Product Managers and Engineering to define product vision and deliver high-quality designs and products for our 25K+ users
- Champion Users: Establish our design strategy and vision through a deep understanding of our users and their needs. Leverage this to build a design system that will scale with our business.
- Designing: Create wireframes, prototypes, and high-fidelity designs that effectively communicate design concepts and interactions across web/mobile interfaces
- Scalable Culture: Build a culture of documentation and scalability through design reviews, component libraries, and continuous feedback. Stay connected with industry trends, design best practices, etc., to ensure a culture of growth
Skills:
- Experience designing self-serve products (ideally SaaS) users love and use globally - including driving research, establishing design principles, and building iteratively
- Collaborative builder - excited about building relationships with our global customers but also internal teams such as customer success, marketing, and engineering
- Strong communication skills - can clearly articulate the “why” behind design decisions to cross-functional teams; comfortable giving and receiving feedback
- Ability to prioritize, manage, and execute work in a rapidly growing, fast-paced, and ambiguous environment
- A strong portfolio showcasing your process and work and demonstrating user-centered design methods and principles, including quantitative and qualitative research methods
Benefits and Perks:
At SaaS Labs, you will build a portfolio of skills and work across a wide range of products. We’ve scaled our business and products by being customer-obsessed, and we believe a design-first lens is critical for the future of SaaS. There’s lots of impactful design work ahead, and no two days will ever be the same.
As an early hire in our design team, you get to shape the direction of not only our products but also our design culture and ethos. If you enjoy building for the long term and working with smart thought partners while delivering customer value - you’ll love SaaS Labs. There’s more...
- Opportunity to work and collaborate with a truly global team spread across five countries
- Routine hackathons and learning boot camps to promote knowledge-sharing
- Choose your own work hours
We strongly encourage candidates of all different backgrounds and identities to apply. We’re committed to building an inclusive, supportive place for you to do the best work of your career. We are looking at applications on a rolling basis and will be inviting candidates to interview.
About SaaS Labs
SaaS Labs is a global SaaS company powering Sales and Support teams of over 7000 growing businesses with its software ecosystem focused on automation, productivity, and collaboration. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), EasyCalendar (Scheduling Software), CallPage (Callback Automation), Atolia (Collaborative Workspace), and CallRoot (Call Tracking and Analytics).
SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).
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