Shape the Future of SaaS. Make Your Impact Today!

Join SaaS Labs, where innovation meets excellence! SaaS Labs is a global SaaS company powering over 6000 businesses worldwide with its software ecosystem focused on automation, productivity, and collaboration. Backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. We are currently hiring for JustCall, a comprehensive communication platform that enables global businesses to connect with their customers more efficiently.

Qualification:

• 2-3 years of experience in customer-facing roles ie; Sales, Customer Success, Onboarding, and Customer Support.
• Exposure to SaaS / Tech businesses (preferred).

• Qualify and engage closely with qualified leads via email and 1:1 video calls to better understand their specific context
• Develop a detailed understanding of the lead pool in terms of user personas, industries, use cases, and feature requirements.
• Monitor leads throughout their conversion journey with insights from various GTM (Hubspot, Salesforce, Intercom) and analytics (Tableau, Amplitude) tools
• Understand the specific context for every lead, reduce their time to value, and remove any potential blockers in their product evaluation journey by sharing additional resources (help articles, collaterals) or ensuring timely connections with support and onboarding teams.
• Identify key product bottlenecks and gaps (including those around content, help resources, and feature documentation) and share regular and structured feedback with the Product team.
• Identify trends around the lead pool (personas, industries, use cases) and share feedback in a structured format with the Marketing team.
• Maintain the highest standard of process adherence and system hygiene. Ensure that GTM systems always reflect updated information on leads and conversations.
• Constantly look for potential process improvement areas and work closely with operations and data teams to ensure increased efficiency in day-to-day operations.

• Curious about technology/ product: Willingness to learn technical details and develop a deep understanding of the product.
• Effective communication and listening skills: To understand customer needs, and personas and address any customer questions and issues. The ideal candidate is proficient in both verbal and written communication and is an active listener.
• Process-driven and methodical: Adherence to defined processes and system hygiene to collate and share structured feedback with the right internal stakeholders.
• Collaboration: Seamlessly collaborate with stakeholders to achieve role objectives.
• Critical thinking: Inclination and ability to critically analyze quantitative and qualitative data to synthesize meaningful feedback for Growth, Product, and Marketing stakeholders.
• Understanding of GTM and analytical systems and workflows: In the absence of - a strong willingness to learn the same.

• Enjoy a 5-day work week with the flexibility to work from home 2 days a week..
• Take advantage of flexible holidays, allowing you to plan your vacations according to your needs.
• Celebrate collective success with frequent recognition of our team's efforts.
• Collaborate with a truly global team, spanning six countries.