About US

Behind every great customer conversation, there’s a product quietly doing the heavy lifting - we build those. SaaS Labs makes customer conversations smarter with JustCall, CallPage, and ServiceAgent.ai. Over the last decade, we’ve scaled to $40M+ ARR and a 300+ strong team across India, the US, and other regions, while building the AI-powered backbone for how businesses talk to their customers.

Our platform unifies calls, SMS, WhatsApp, and advanced AI capabilities including conversation intelligence, real-time agent assist, AI coaching, sentiment analysis, and our flagship AI Voice Agent (AIVA). With 100+ integrations across the GTM tech stack, we’re transforming into a full-fledged conversation intelligence platform.

We’re stepping into a big year at JustCall AI with a clear, ambitious roadmap already in place and we’re looking for an AI-native Product Manager with strong fundamentals to help us execute it. You’ll play a core role in scaling our AI products across the JustCall AI and AI Pod charter, turning roadmap bets into real, high-impact experiences for customers across the globe. If you’ve worked on mature AI platforms, shipped scalable B2B products, and love solving real customer problems end-to-end, this is where you’ll feel at home.

About the Opportunity

This role focuses on engaging, qualifying, and nurturing inbound leads to create high-quality sales opportunities and fuel pipeline growth. As the first point of contact, the SDR delivers an exceptional customer experience while maintaining high lead-response rates and optimizing conversions. Success in this role requires strong communication skills, accurate CRM management, and the ability to adapt quickly in a fast-paced SaaS environment. A results-driven mindset and commitment to exceeding targets are essential to driving revenue impact.

What You’ll Bring:

Education: Bachelors Degree

Experience: 2-5 Years of experience in Software Sales/PreSales. Should have experience in selling to the US/UK/Australia

Background: Sales

Skills: You embody our Core Values: We are hungry craftspeople. We have grit. We are honest. We take ownership. We have each other’s back no matter what. We’re one with our customers. We find strength in diversity and inclusion.

• Hands-on experience with multiple sales techniques and methodologies. BANT/MEDDPICC.

• Track record of achieving sales quotas, passion for sales and sales processes, and understanding of sales performance metrics.

• Experience with Sales Tech Stack - Ideally Salesforce, Hubspot, Salesloft, Sales Navigator, Lusha, Apollo, Zoominfo.

• Excellent communication and negotiation skills.

• Resilient in the face of objections.

• Willingness and desire to work in a fast-paced and high-growth environment.

What You’ll Do (and Love Doing):

• Engage potential customers through calls and emails, serving as the first point of contact in the sales funnel. Ask persona-based qualifying questions and schedule high-quality meetings for the AE team.

• Develop deep product expertise across our entire platform while staying informed about the competitive landscape.

• Build strong business acumen by researching how various organizations operate—their leadership structure, challenges, and daily pain points.

• Identify customer needs and recommend the right products or solutions, tailoring offerings to maximize value and satisfaction.

• Stay updated on new product features, service enhancements, and pricing plans to confidently communicate with prospects.

• Re-engage warm leads who previously showed interest but didn’t convert, ensuring consistent and thoughtful follow-ups.

• Consistently achieve targets and maintain accurate documentation in Salesforce and other relevant tools.

• Partner closely with Account Executives to manage a healthy pipeline and ensure seamless handoff of qualified opportunities.

• Participate in daily team huddles to review goals, share learnings, and celebrate wins.