About SaaS Labs

Every business talks about “better customer conversations.” SaaS Labs builds products that actually make them happen. From JustCall to Callpage to ServiceAgent.ai, we help thousands of businesses communicate better. With 300+ people across India, the US, and beyond, we’re at an inflection point as AI reshapes business communication. Working here means total ownership—moving fast, building big, and seeing real impact. If you’re nodding along, let’s talk.

Role Mission

Your mission is simple (not easy): Hire really good people. Consistently. On time. Without drama.

Not just filling roles, but building a hiring engine that works even when things get busy, messy or urgent.

In 2026, hiring is hard. That’s exactly why we take it seriously.

What Success in this role looks like

You’re successful in this role if:

• Roles close without panic calls

• Leaders don’t chase candidates, your team already has them warm

• “Urgent hire” becomes a rare phrase

• Hiring managers trust your judgment

• Your dashboards make sense (and are actually used)

• Bad hires reduce, and when they happen, you own the learning

Extra brownie points if people say: “That was one of the best interview processes I’ve been through”

Who This Role Is For

You’ll enjoy this role if you:

• Think in pipelines, not possibilities

• Can smell a weak candidate before the final round

• Are calm under pressure and allergic to excuses

• Believe networking beats job portals (every single time)

• Can balance speed and quality without dropping either

If “let’s circle back” gives you mild anxiety - welcome.

Key Responsibilities (Real, Measurable, No Fluff)

• Time to hire (by role difficulty)

• Offer to join ratio

• Hiring manager satisfaction

• Quality of hire at 6 & 12 months

• Recruiter productivity & funnel health

• Leadership pipeline readiness

In short: less noise, more signal.

What you’ll actually do (day to day reality):

Hiring & Execution

• Personally close critical and leadership roles

• Keep roles moving daily (not “checking in next week”)

• Turn vague asks into clear hiring plans

Team Management

• Lead and grow a TA team

• Minimum 3 years of people management experience required

• Coach recruiters on judgment, not just sourcing

• Set clear expectations: Output > Activity

Stakeholder Management

• Partner closely with Hiring Managers and leaders

• Push back when role definitions are weak

• Help leaders hire better, not just faster

Process, Data & Tools

• Build simple, strong interview processes

• Track what matters, fix what breaks

• Use AI and tools to save time, not outsource thinking

What You Need to Bring

Must Haves

• 10-12 years in Talent Acquisition (B2B SaaS preferred)

• 3+ years managing recruiters

• Experience hiring senior IC's and leaders

• Comfort with numbers, funnels and outcomes

• Strong execution muscle (strategy is useless without this)

Nice to Haves

• Built hiring systems during scale or chaos

• Can say “no” politely, and mean it

• Strong POV on why hiring is broken today

Because Life’s Too Short For Boring Jobs

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.

• We don’t track hours, just impact. Work when you’re most productive, as long as you show up for your team.

• Competitive pay that reflects your skills, experience, and the value you bring.

• Once a year, we also trade Zoom calls for real hugs and high fives, gathering somewhere nice and sunny to connect, recharge and celebrate.

• Comprehensive physical and mental health coverage for you, your partner and your family, because care shouldn’t come with fine print.

Final Note

This role is not for people who:

• Only manage trackers

• Blame the market for everything

• Think effort equals impact

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to taking hiring or any employment decision regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.