About SaaS Labs

Every business talks about “better customer conversations.” SaaS Labs builds products that actually make them happen. From JustCall to Callpage to ServiceAgent.ai, we help thousands of businesses communicate better. With 300+ people across India, the US, and beyond, we’re at an inflection point as AI reshapes business communication. Working here means total ownership—moving fast, building big, and seeing real impact. If you’re nodding along, let’s talk.

Role Mission

As a Growth Specialist, you will be responsible for engaging closely with prospective users, GTM, and Product teams to boost conversions via low-touch user acquisition channels. This role can potentially translate into an entry to mid level opportunity with Customer Success, Sales or Growth functions.

What Success in this role looks like

• Conversion of leads to customers to directly impact revenue from Self Serve motion

• Increase in conversion rate of trialing users

• Increase in number of opportunities for the Sales motion

Attributes an ideal candidate should have to be successful in this role

• Education: Bachelor’s degree in Business, Economics, Engineering, or a related field

• Experience: 1-3 years of experience in customer-facing roles ie; Sales, Customer Success, Onboarding

• Background: Exposure to SaaS/Tech businesses (preferred)

• Curious about technology/product: Willingness to learn technical details and develop a deep understanding of the product.

• Effective communication and listening skills: To understand customer needs, and personas and address any customer questions and issues. The ideal candidate is proficient in both verbal and written communication and is an active listener.

• Process driven and methodical: Adherence to defined processes and system hygiene to collate and share structured feedback with the right internal stakeholders.

• Collaboration: Seamlessly collaborate with stakeholders to achieve role objectives.

• Critical thinking: Inclination and ability to critically analyze quantitative and qualitative data to synthesize meaningful feedback for Growth, Product, and Marketing stakeholders.

• Understanding of GTM and analytical systems and workflows: In the absence of - a strong willingness to learn the same.

What makes this role uniquely exciting

• Direct Impact on Revenue Growth: You would be directly responsible for bringing in revenue for the organization

• Autonomy & Ownership: Autonomy on leading customer conversations, and experiment on initiatives to increase conversion and revenue

• Mature GTM Motions to Learn From: Work at the intersection of well-established PLG and SLG channels.

• Growth Opportunity: Be part of a high-growth team where your career and technical skills can scale rapidly.

Key Responsibilities

• Qualify and engage closely with qualified leads via email and 1:1 video calls to better understand their specific context

• Develop a detailed understanding of the lead pool in terms of user personas, industries, use cases, and feature requirements.

• Monitor leads throughout their conversion journey with insights from various GTM (Hubspot, Salesforce)

• Understand the specific context for every lead, reduce their time to value, and remove any potential blockers in their product evaluation journey by sharing additional resources (help articles, collaterals) or ensuring timely connections with support and onboarding teams.

• Identify key product bottlenecks and gaps (including those around content, help resources, and feature documentation) and share regular and structured feedback with the Product team.

• Identify trends around the lead pool (personas, industries, use cases) and share feedback in a structured format with the Marketing team.

• Maintain the highest standard of process adherence and system hygiene. Ensure that GTM systems always reflect updated information on leads and conversations.

• Constantly look for potential process improvement areas and work closely with operations and data teams to ensure increased efficiency in day to day operations.

Because Life’s Too Short For Boring Jobs

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.

• We don’t track hours, just impact. Work when you’re most productive, as long as you show up for your team.

• Competitive pay that reflects your skills, experience, and the value you bring.

• Once a year, we also trade Zoom calls for real hugs and high fives, gathering somewhere nice and sunny to connect, recharge and celebrate.

• Comprehensive physical and mental health coverage for you, your partner and your family, because care shouldn’t come with fine print.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to taking hiring or any employment decision regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.