About SaaS Labs

Every business talks about “better customer conversations.” SaaS Labs builds products that actually make them happen. From JustCall to Callpage to ServiceAgent.ai, we help thousands of businesses communicate better. With 300+ people across India, the US, and beyond, we’re at an inflection point as AI reshapes business communication. Working here means total ownership—moving fast, building big, and seeing real impact. If you’re nodding along, let’s talk.

The Flagship Product

With JustCall, we’re leading the innovation on how sales and service teams connect with their customers— using AI — across calls, texts, emails, WhatsApp, and whatever comes next! It’s a multichannel communication system that helps 7000+ of our customers serve theirs better- with 24/7 AI Agents, on-point integrations, and other forward-looking features.

Role Mission

We’re looking for a strong Senior Product Designer who thrives in the B2B space, where complexity is the norm and impact comes from making the hard things simple. This role is about empowering users - giving them the ability to shape, configure, and evolve their own workflows and frameworks on the go.

You’ll partner with Product and Engineering to design systems that are intuitive yet flexible, structured yet adaptable.

Key Responsibilities

• Lead the end-to-end product design process: research - ideation - prototyping - testing - iteration.

• Translate business-heavy, multi-step workflows into intuitive and modular experiences.

• Design frameworks and interaction models that allow users to create, modify, and personalize workflows based on their own requirements.

• Conduct deep user research (interviews, journey mapping, usability studies) to uncover real needs and validate solutions.

• Collaborate closely with PMs and engineers to define scope, prioritize trade-offs, and ensure feasibility.

• Build and scale a design system that supports flexible product evolution.

• Advocate for user-centric design across the company, making sure every product decision is grounded in user outcomes.

What’ll Make You a Great Match

• You bring 10+ years of B2B design experience - solving global customer problems with products that are intuitive, easy to adopt, and quick to unlock real value.

• Strong portfolio of case studies that show how you’ve solved real user problems - especially around configurable or flexible workflows.

• Ability to turn complex requirements into modular experiences that users can adapt themselves.

• Expertise in research, prototyping, usability testing, and iterative design.

• Proficiency with modern design tools (Figma or equivalent).

• Excellent communication skills so you can explain design rationale to stakeholders from engineers to executives.

• Preferred to have experience in designing workflow automation, AI-driven tools, or productivity platforms.

Because Life’s Too Short For Boring Jobs

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.

• We don’t track hours, just impact. Work when you’re most productive, as long as you show up for your team.

• Competitive pay that reflects your skills, experience, and the value you bring.

• Once a year, we also trade Zoom calls for real hugs and high-fives, gathering somewhere nice and sunny to connect, recharge, and celebrate.

• Comprehensive physical and mental health coverage for you, your partner, and your family, because care shouldn’t come with fine print.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to making hiring or any employment decision regardless of race, colour, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.