The Company Behind the Products

Every business talks about “better customer conversations.” SaaS Labs builds products that actually make them happen. From JustCall to CallPage to ServiceAgent.ai, we help thousands of businesses communicate better.

Here's where we are: With 300+ people across India, the US, and beyond, we’re at an inflexion point as AI reshapes business communication.

What's it like to work here? Total ownership. We’re a team that moves with purpose, builds with ambition, and loves seeing our work make a real impact.

And, if you're already nodding along, let's start the conversation.

The Flagship Product

With JustCall we’re leading the innovation on how sales and service teams connect with their customers using AI - across calls, texts, emails, WhatsApp, and whatever comes next!It’s a multichannel communication system that helps 7000+ of our customers serve theirs better- with 24/7 AI Agents, on-point integrations, and other forward-looking features.

About The Role

We’re hiring an Associate Product Manager (APM) to join the JustCall Product team.

This role sits at the intersection of product development, customer insight, and product operations, giving you hands-on exposure to how SaaS products are discovered, built, and scaled. You will work closely with product managers, engineering, design, and customer-facing teams to ensure we are building the right things — and that they work seamlessly for our customers.

This is a high-ownership role designed for future product leaders, where you’ll help shape product decisions, ship meaningful improvements, and develop a deep understanding of our customers and product.

What You’ll Do

Own product problems and ship solutions

• Own small product areas and features end-to-end, from problem discovery and requirements to launch and iteration

• Work closely with engineering and design to ship high-quality product improvements

• Support feature launches, beta programs, and product rollouts.

Turn customer signals into product insights

• Analyse customer feedback, support signals, and product usage data to uncover product opportunities.

• Participate in customer interviews and help synthesise insight.

• Identify friction in the user journey and opportunities to improve activation and adoption

Use data to guide product decisions

• Track feature adoption, usage patterns, and key product metrics.

• Build insights that help the team make faster, better product decisions.

Strengthen product feedback loops

• Work closely with support, sales, and success teams to ensure customer insights inform product priorities.

• Help maintain clear product documentation and release communication across teams

What We’re Looking For

• 1–3 years of experience in product management, product operations, consulting, growth, or analytical roles.

• Strong analytical and structured problem-solving skills.

• Ability to move between customer problems, data, and product solutions.

• Excellent communication and collaboration skills.

• Comfort working in a fast-moving startup environment

Bonus Points

• Experience working with B2B SaaS products

• Familiarity with product analytics tools (Amplitude, Mixpanel, etc.)

• Understanding of SaaS metrics like activation, retention, and churn

Because Life’s Too Short For Boring Jobs

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.

• We don’t track hours, just impact. Work when you’re most productive, as long as you show up for your team.

• Competitive pay that reflects your skills, experience, and the value you bring.

• Once a year, we also trade Zoom calls for real hugs and high-fives, gathering somewhere nice and sunny to connect, recharge, and celebrate.

• Comprehensive physical and mental health coverage for you, your partner, and your family, because care shouldn’t come with fine print.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to taking hiring or any employment decision regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.

Curious about what we're building? Follow us on LinkedIn to be the first to know!