The Company Behind the Products

Every business talks about “better customer conversations.” SaaS Labs builds products that actually make them happen.

From JustCall to CallPage to ServiceAgent.ai, we help thousands of businesses communicate better.

Here's where we are: With 300+ people across India, the US, and beyond, we’re at an inflexion point as AI reshapes business communication.

What's it like to work here? Total ownership. We’re a team that moves with purpose, builds with ambition, and loves seeing our work make a real impact.

And, if you're already nodding along, let's start the conversation.

The Flagship Product

With JustCall, we’re leading the innovation on how sales and service teams connect with their customers— using AI — across calls, texts, emails, WhatsApp, and whatever comes next! It’s a multichannel communication system that helps 7000+ of our customers serve their customers better- with 24/7 AI Agents, on-point integrations, and other forward-looking features. Senior Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realise the value of the services we offer. A good Senior Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a conduit between the customer and our company.

About the Role

As an Accounts Receivable Executive, you will support day-to-day contract setup, invoicing, payment tracking, and renewal coordination to ensure accurate billing and smooth financial operations.

What We’ll Count on You For

• Set up and maintain customer contracts in internal systems.

• Generate customized invoices as per requirements.

• Handle billing and contract-related queries via different channels.

• Monitor payments across bank accounts and Stripe, and update payment status in NetSuite.

• Follow up on overdue invoices and take actions on account level accordingly.

• Maintain and update outstanding invoices and contract tracking sheets.

• Process customer refunds and charges and respond to related queries.

• Support month-end activities by preparing and posting revenue entries.

• Assist with ad-hoc AR related work.

What’ll Make You a Great Match

• Bachelor’s or Master’s degree in Finance, Accounting, Commerce, or a related field n with an experience of 2-3 years in AR.

• Basic understanding of accounting principles, invoicing, and financial processes.

• Comfortable working with Microsoft Excel, Gsheets and other MS Office tools.

• Strong attention to detail and ability to manage routine operational tasks accurately.

• Good written and verbal communication skills.

• Willingness to learn internal systems and tools (NetSuite, Stripe, JIRA, Salesforce etc.).

• Organized, dependable, and able to follow up on tasks independently.

• Positive attitude with a strong learning mindset and sense of ownership.

Because Life’s Too Short For Boring Jobs

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.

• We don’t track hours, just impact. Work when you’re most productive, as long as you show up for your team.

• Competitive pay that reflects your skills, experience, and the value you bring.

• Once a year, we also trade Zoom calls for real hugs and high-fives, gathering somewhere nice and sunny to connect, recharge, and celebrate.

• Comprehensive physical and mental health coverage for you, your partner, and your family, because care shouldn’t come with fine print.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to taking hiring or any employment decision regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.

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