The Company Behind the Products

Every business talks about “better customer conversations.” SaaS Labs builds products that actually make them happen.

From JustCall to CallPage to ServiceAgent.ai, we help thousands of businesses communicate better.

Here's where we are: With 300+ people across India, the US, and beyond, we’re at an inflexion point as AI reshapes business communication.

What's it like to work here? Total ownership. We’re a team that moves with purpose, builds with ambition, and loves seeing our work make a real impact.

And, if you're already nodding along, let's start the conversation.

The Flagship Product

With JustCall, we’re leading the innovation on how sales and service teams connect with their customers— using AI — across calls, texts, emails, WhatsApp, and whatever comes next! It’s a multichannel communication system that helps 7000+ of our customers serve their customers better- with 24/7 AI Agents, on-point integrations, and other forward-looking features. Senior Customer Success Management is a role that is defined in various ways in the industry, but at its core, it is all about making the customers successful and making them realise the value of the services we offer. A good Senior Customer Success Manager must have a thirst for knowledge, the ability to learn quickly, easily grasp new software applications, and act as a conduit between the customer and our company.

What We’ll Count on You For

• Work alongside the web dev team members to ensure the deliverables are delivered within the allocated timeframe

• Collaborate with various internal teams to achieve organizational goals

• Work in a fast-paced environment and meet tight deadlines

• Stay up-to-date with the latest web development trends and best practices, and implement them in projects

• Troubleshoot and debug any issues that arise

• Provide technical support or guidance to other team members

Skills that make you successful in this role

• Experience with HTML5, Tailwind, JavaScript.

• Experience of integrating CRMs like HubSpot with CMS or vanilla Lead Gen forms.

• Experience with Git and version control systems

• Experience in creating themes and plugins in WordPress

• Strong problem-solving and debugging skills

What’ll Make You a Great Match

• Bachelor’s degree in engineering or equivalent

• 3+ years of experience working with web development, specifically NextJS and Headless CMS development.

• Strong knowledge of NextJS and Headless CMS development (in WordPress), Advanced Custom Fields (ACF), Custom Post Type UI (CPT UI), and PHP.

About SaaS Labs

SaaS Labs is a global SaaS company powering Sales and Support teams of over 7000 growing businesses with its software ecosystem focused on automation, productivity, and collaboration. One of the fastest-growing companies in India, SaaS Labs is backed by leading investors such as Peak XV Partners, Base10 Partners, and Eight Roads. Currently, our portfolio of products includes JustCall (Contact Center Software), Helpwise (Shared Inbox), Dialworks (Sales Readiness Platform), EasyCalendar (Scheduling Software), CallPage (Callback Automation), Atolia (Collaborative Workspace), and CallRoot (Call Tracking and Analytics).

SaaS Labs is a diverse international team of passionate problem solvers. With innovation, experimentation, and customer obsession at the heart of its ethos, the company has been honored with 30+ innovation awards including the coveted Deloitte Technology Fast 50 and FT High Growth Companies (Asia Pacific).

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