The Company Behind the Products

Every business talks about “better customer conversations.” SaaS Labs builds products that actually make them happen.

What are we building? Through a powerful ecosystem including JustCall, CallPage, and ServiceAgent.ai, we empower thousands of businesses to move beyond talk and drive truly meaningful customer conversations. Where are we now? Supported by a community of over 6,000 customers, a dedicated team of 300+ across India, Poland and the US, and the strategic backing of Peak XV and Base10 Partners, we are fundamentally redefining the art of customer conversation - and we're just getting started.

What's it like to work here? Total ownership. We’re a team that moves with purpose, builds with ambition, and loves seeing our work make a real impact. And, if you're already nodding along, let's start the conversation.

Our Flagship Product

With JustCall, we’re leading the innovation on how sales and service teams connect with their customers using AI - across calls, texts, emails, WhatsApp, and whatever comes next! It’s a multichannel communication system that helps 7000+ of our customers serve theirs better with 24/7 AI Agents, on-point integrations, and other forward-looking features.

Your mission

Be the frontline of our customer experience resolving technical issues fast, communicating clearly, and making every interaction feel effortless. You'll support customers, prospects, and trial users across channels, and work closely with Product, Engineering, and CS to unblock and delight them.

You'll own your cases end-to-end from first response to resolution while contributing to the knowledge base, flagging product gaps, and helping raise the bar on team quality.

Your toolkit

• 1+ year of support experience product, application, or technical support preferred.

• Multi-channel support experience - comfortable handling volume across chat, email, and phone.

• Tech-savvy and a fast learner - you pick up new tools quickly and can explain complex concepts in plain language.

• Strong English communication - clear, empathetic, and professional in both written and spoken form.

• High EQ problem-solver - you handle frustrated customers with patience and a genuine drive to fix the issue.

• Organized and accountable - skilled at managing multiple tickets, maintaining accurate case notes, and meeting SLAs consistently.

• Degree in IT, Computer Science, or a related field preferred.

Extras that give you an edge

• Working knowledge of APIs and webhooks you can diagnose integration issues without needing to escalate everything.

• Track record of identifying product gaps and translating customer feedback into actionable insights for Product teams.

• Contributed to or built Help Center articles, FAQs, or troubleshooting guides.

• Comfortable with QA and peer review processes you take feedback well and use it to sharpen your work.

• Strong instinct for spotting escalation signals and recurring issue trends before they become bigger problems

Benefits

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.

• We don’t track hours, just impact. Work when you’re most productive, as long as you show up for your team.

• Hybrid working model with 4 in-office days per week

• Competitive pay that reflects your skills, experience, and the value you bring.

• Once a year, we also trade Zoom calls for real hugs and high-fives, gathering somewhere nice and sunny to connect, recharge, and celebrate.

• Comprehensive physical and mental health coverage for you, your partner, and your family, because care shouldn’t come with fine print.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to taking hiring or any employment decision regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.

Curious about what we're building? Follow us on LinkedIn to be the first to know!