Why this role exists

Most AI pilots die between the deck and production. We're building AtomsAI to change that - we help mid-market and enterprise customers turn AI ambition into workflow outcomes in weeks, not quarters, using our own proprietary AI operations platform for workflows, knowledge, reviews and actions - that we keep sharpening every engagement.

We need a consultant (with solution selling mindset & experience) who can sit across the table from a Head of Operations, a CFO, or a VP Customer Success and walk out with a crisp problem statement, a credible architecture and a path to measurable value then stay accountable until that value is real. In short, you’ll have the front-row seat of seeing businesses transition to legit AI Adoption.

What you'll actually do

• Run discovery that produces scoped problem statements, not meeting notes - workflows, systems involved, approval paths, baseline metrics, target KPIs.

• Translate messy customer conversations into solution briefs our engineers can build against - typically around lead-to-quote, collections, renewals, document intake, support triage and similar high-leverage workflows.

• Design end-to-end AI workflows: data sources, business objects, knowledge, review/approval logic, allowed actions, ROI model.

• Build credible ROI cases that hold up in front of both an SRE and a CFO.

• Prototype POCs alongside engineering when needed - enough hands-on to earn customer confidence, not enough to slow down delivery.

• Feed patterns back into our product: every engagement should leave behind a better recipe, a sharper playbook, or a reusable object pack for the next customer.

What we're looking for

• 4–8 years in Solutions Consulting, AI/Tech Consulting, Solutions Engineering or a deeply technical Customer Success role.

• Demonstrated ability to run discovery that ends in a scoped solution brief - not just curiosity, but convergence.

• Working fluency in modern AI: RAG, agents, prompt engineering, evals, workflow orchestration. You don't need to ship the system but you need to know what's possible, what's hard and what's a bad idea.

• Track record of designing AI workflows end-to-end - inputs, model selection, integration, human-in-the-loop, output handling.

• Strong written communication. You can turn a 90-minute discovery call into a one-page solution brief that survives executive review.

• Comfort with ambiguity, ownership and fast cycles.

Edges that help

• APIs, webhooks, SQL, or low-code automation (Zapier, Make, n8n).

• Prior B2B SaaS or AI-native product company experience.

• POC design - benchmarks, success criteria, decision gates.

How we work

• Outcomes over hours. We don't track time; we track impact.

• 5 days in-office, because the early team compounds faster in person.

• Annual offsite & numerous fun parties

• Real coverage for you and your family - physical, mental, no fine print.

• Competitive pay tied to skill, experience and the value you ship.

The bigger picture

AtomsAI sits inside SaaS Labs - the team behind JustCall, CallPage, and ServiceAgent.ai, with 6,000+ customers, 300+ people across India, Poland and the US, backed by Peak XV and Base10 Partners (raised over $55mil). We have already powered over one billion conversations for businesses around the world and growing. tomsAI is our newest bet - a focused team of builders, engineers, and operators working at the front edge of applied AI.

If this sounds like the job you've been waiting to find - let's talk.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to taking hiring or any employment decision regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.

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