🤑 Base salary range: For this role, candidates located in Canada can expect a base salary range, described in the posting. Actual compensation is determined based on skills, experience, and role level. Exceptional candidates may be considered above the top of the range, and pay can increase quickly for those who make a big impact in the role.

🚀 Total compensation: In addition to base salary, permanent employees receive equity compensation. We use clear job levels and market-based salary bands to ensure compensation is fair and consistent across the company.

Build something people love

Wealthsimple's mission is to help everyone achieve financial freedom – by making financial services simple, transparent, and low-cost. We're Canada's largest fintech, trusted by over 3 million clients with more than $100 billion in assets. We move fast, we own our work, and we care deeply about the people using our products. If that sounds like you, keep reading.

We're proud of what we've built — and we're just getting started. Read our Culture Manual and learn more about how we work.

The Security & Risk Client Experience Operations (CXO) function is central to safeguarding both Wealthsimple and its clients. This team plays a critical role in our initiatives for fraud prevention, risk management, and fostering client trust. We collaborate across the organization to ensure the prompt and accurate resolution of issues related to fraud and risk, while continually refining our processes to deliver an exceptional client experience at scale.

About the role

As the Senior Manager, Security & Risk CXO, you will be responsible for leading a high-performing, cross-functional team overseeing key areas of client security and risk management, specifically focusing on fraud investigations, card disputes, and document verification. This pivotal role requires extensive collaboration and partnership with key stakeholders, including Product, Engineering, Analytics, and Compliance, to ensure the Client Experience Operations (CXO) strategy aligns with broader business and security goals.

What you'll do

• Operational Leadership: Lead and scale multiple operational teams, including fraud investigations, card disputes, and document excellence, ensuring close collaboration with risk-related client support functions.

• Process Optimization: Design and implement optimized workflows and processes. Leverage automation, AI, and other scalable tools and strategies to reduce case resolution times while simultaneously boosting accuracy and efficiency.

• Performance Management: Own and drive key performance outcomes, such as adherence to Service Level Agreements (SLAs), case accuracy, overall customer satisfaction, and fraud loss recovery efforts.

• Data-Driven Insights: Utilize data-driven insights to proactively identify trends and opportunities that enhance fraud detection capabilities.

• Cross-Functional Partnership: Act as a critical cross-functional partner to Product, Engineering, and Compliance teams, actively contributing to the definition and execution of comprehensive fraud and risk strategies.

• Team Development: Build and mentor a diverse team of leaders and specialists, cultivating a high-trust culture focused on collaboration and continuous improvement.

• Strategic Negotiation and Risk Management: Anticipate project risks, effectively negotiate with key decision-makers, and skillfully balance business requirements against technical constraints, particularly in the context of large-scale and complex business needs.

Skills you bring

• Bachelor's degree in Business, Engineering, or a related field.

• Domain experience - 7+ years of experience in strategy, operations, product management, fraud investigation, or a related role within Tech or financial services.

• 5+ years of experience managing and scaling teams.

• Strong analytical skills, including working with large data sets to solve business problems, and providing practical business insights (Advanced EXCEL, Google Sheets, Grafana etc.).

• SQL proficiency is highly preferred.

• Experience working with product and engineering teams to develop tools and solutions that improve trust across a platform or product.

Why Wealthsimple?

🌸 Top-tier health benefits and life insurance

📈 Long-term group savings with employer match, through Wealthsimple for Business

🌴 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year

✈️ 90 days away: work outside Canada for up to 90 days per year

👥 Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS

🌎 We are a hybrid team with over 1,500 employees across North America. The people are one of the best parts of working here: you'll collaborate with incredibly talented, curious, and driven teammates who are deeply committed to doing great work.

ICYMI

Technology & Innovation at Wealthsimple: We move quickly and build thoughtfully. That means we're always looking for better ways to work — whether that's new tools, AI, or rethinking how we approach a problem. We don't expect you to have all the answers, but we do expect curiosity and a willingness to evolve alongside the products we're building.

Inclusion Statement: We're building products for a diverse world, and we need a diverse team to do it well. We strongly encourage applications from everyone, regardless of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.

Accessibility Statement: We're committed to an accessible hiring experience. If you need any accommodations throughout the interview process, please let us know — we'll work with you to make sure you have what you need. We also welcome any feedback on how we can better accommodate candidates with accessibility needs.

AI in Hiring: We may use artificial intelligence (AI) tools to support parts of our hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our team but don't replace human judgment – all final hiring decisions are made by people. If you have questions about how your data is used, reach out to us.

Compensation Range: CA$152K - CA$190K