Join the Base10 family

Open opportunities with founders believing purpose is key
to profits and companies solving problems for the 99%
\n
\n
\n
\n
\n

\nLike the idea of a WFH / Remote work model?\n

\n

\nExcited to work within an International team?\n

\n

\nWant to be part of a rapidly scaling company?\n

\n
\n
YOUR JOURNEY STARTS HERE...

\n
\n
\n
OUR VALUES

\n
\n
\nThis position presents the opportunity to work in a business-critical role in a rapidly growing company. You will also uphold our four core values:
\n
    \n
  • \nBe the solution - take ownership, drive collaboration
  • \n
  • \nBe resourceful - strive for new wins every day
  • \n
  • \nBe honest - default to transparency
  • \n
  • \nBe respectful - treat others like you want to be treated
  • \n
\n
\nWe encourage applicants from diverse backgrounds and underrepresented groups and would invite you to apply. A diverse workforce is a highly productive one, so why not take a chance, send us your application even if you don't meet all our requirements, we may surprise you!

\n
\n
\n“Culture add” is so much better than \"culture fit\" and welcome applications from all groups, irrespective of your, age, disability, gender reassignment, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, veteran status and sexual orientation.  

We celebrate our diversity.
\n
\n
\n
\n
\n \n \n\n\n
  </div>\n\n  <dl class="external-definition-list hide-at-sm-block" id="external-jobs-show-meta-mobile">\n\n    <div class="frow frow--tn-gutters">\n\n\n      <div class="col-tn-1-2" id="external-jobs-show-department">\n        <dt>Department</dt>\n        <dd>Operations</dd>\n      </div>\n\n      <div class="col-tn-1-2" id="external-jobs-show-employment-type">\n        <dt>Employment Type</dt>\n        <dd>Fixed Term Contract</dd>\n      </div>\n\n      <div class="col-tn-1-2" id="external-jobs-show-location">\n        <dt>Location</dt>\n        <dd>Gibraltar</dd>\n      </div>\n\n      <div class="col-tn-1-2" id="external-jobs-show-workplace-type">\n        <dt>Workplace type</dt>\n        <dd>Fully remote</dd>\n      </div>\n\n\n        <div class="col-tn-1-2" id="external-jobs-show-compensation">\n          <dt>Compensation</dt>\n          <dd>$23,000 - $35,000 / month</dd>\n        </div>\n\n\n\n        <div class="col-tn-1-2" id="external-jobs-show-reporting-to">\n\n          <dt>Reporting To</dt>\n          <dd>Gerda Valentaite</dd>\n\n        </div>\n\n\n\n        <div class="col-tn-1-1" id="external-jobs-show-hiring-manager-profile">\n\n          <hr class="divider divider--dark mar-v-3">\n\n          <div class="pinpoint-job-sidebar--hiring_manager">\n
\n
\n This role's hiring manager:\n
\n\n
\n\n\n
  <div>\n    <img class="avatar avatar--14x" src="https://jobs.wetravel.com/rails/active_storage/blobs/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBBK3JtU0E9PSIsImV4cCI6bnVsbCwicHVyIjoiYmxvYl9pZCJ9fQ==--ebe10c6f5faf11bf69f47f5a069a16e4f96cfb63/Screenshot%202022-10-25%20at%2023.33.18.png">\n  </div>\n\n\n<span class="text-medium text-semi-bold mar-l-1">\n  Gerda Valentaite\n</span>\n
\n
\n\n
\n\n
<a class="link link--default link--underline text-underline" target="_blank" href="/en/profile/15248?theme_id=1834">\n  View Gerda's Profile <i class="fal fa-chevron-right-mar-l-1" aria-hidden="true"></i>\n
\n\n
\n\n
\n\n\n
        </div>\n\n\n    </div>\n\n  </dl>\n\n  <h2 class="external-panel__heading" id="responsibilities-heading">\n    Key Responsibilities\n  </h2>\n\n  <div class="external-panel__trix-content external-panel__trix-content--colored" id="responsibilities-body">\n    <div id="External::Careerspage::Renderplyrvideo-react-component-32d0ff9f-8c2e-4279-add5-1e22a0592959"><div>\n
\n
\n
As a Customer Support Specialist, you’re an ambassador for the WeTravel brand. Your team is the first point of contact for users. Your team creates a great first impression and ensures customer happiness by helping them to achieve maximum benefit from our product.

You have a strong, positive can-do attitude and feel a genuine sense of pride when helping people and solving problems. You will uphold our values of being transparent, helpful, and friendly.

We currently offer an email, chat and messaging platform, with new updates expected shortly.

Role Responsibilities
\n
    \n
  • \nProduct educator: Maintain expert-level knowledge of our ever-evolving product. Respond to inquiries about how to use the product, share tips, tricks, and best practices, and help the users succeed in using the product.
  • \n
  • \nProblem-solving: When inquired, determine whether a problem is with user understanding or a product bug. If it’s the former, teach the user. If it’s the latter, then report the bug to our product team. Capture and relay relevant feedback and insights to internal teams in order to constantly improve the product and user experience.
  • \n
  • \nInbound sales: introduce the product to the visitors of our website and guide potential customers to conduct demos with our salespeople.
  • \n
\n
\n \n \n\n\n
  </div>\n\n\n    <h2 class="external-panel__heading" id="skills-heading">\n      Skills Knowledge and Expertise\n    </h2>\n    <div class="external-panel__trix-content external-panel__trix-content--colored" id="skills-body">\n      <div id="External::Careerspage::Renderplyrvideo-react-component-c4274e9d-2e4a-4021-935f-53fa3e843b9a"><div><ul>\n
\n
  • \nPrevious customer service experience is strongly preferred
  • \n
  • \nStrong written skills with fluent or near native English and Spanish language skills - you are able to articulate yourself in a clear, concise, and professional manner, even during escalated interactions
  • \n
  • \nImpeccable interpersonal skills - you are friendly, sympathetic, and a good listener
  • \n
  • \nVery strong attention to details and comfortable reviewing documents
  • \n
  • \nComfortable solving issues over the phone (we will be soon launching phone support!)
  • \n
  • \nExcellent time management skills - you will be juggling between routine tasks to verify new customers and reactive tasks to answer customer inquiries.
  • \n
  • \nFlexibility to work during the business hours but sometimes covering the weekend shift
  • \n
    \n \n \n\n\n
        </div>\n\n\n\n    <h2 class="external-panel__heading" id="benefits-heading">\n      Benefits\n    </h2>\n    <div class="external-panel__trix-content external-panel__trix-content--colored" id="benefits-body">\n      <div id="External::Careerspage::Renderplyrvideo-react-component-057a6a0b-16fe-43fe-a1ce-d6b2f52a2d3e"><div>\n
    \n\n
    \n
    \n
    \n
    \n \n \n\n\n
        </div>\n\n\n  <h2 class="external-panel__heading" id="about-heading">\n    About WeTravel\n  </h2>\n\n  <div class="external-panel__trix-content external-panel__trix-content--colored" id="about-body">\n    <div>Founded in 2016, WeTravel provides a complete booking and payments platform for multi-day and group travel companies of all sizes. We give your clients an easy booking experience while also helping you manage financials, payments to partners or your bank, registration information, and client communication all in one place.<br><br>Headquartered in San Francisco, with our secondary hub in Amsterdam, our team is driven to continuously improve our technology; ensuring that our clients always have the best possible solutions at their fingertips.</div>\n  </div>\n\n\n\n    <div class="frow frow--centered-column mar-t-8 mar-t-md-14" id="external-jobs-show-apply-now">\n      <a class="external-button external-button--theme-highlight theme-highlight-background-color-ie-override theme-highlight-border-color-ie-override" href="/en/postings/1d0f7f48-4e34-47cc-adc8-80ec9a234019/applications/new">Apply Now</a>\n    </div>\n
    \n","datePosted":"2023-10-27T09:47:00.271Z","validThrough":"2024-02-21","employmentType":[],"hiringOrganization":{"@type":"Organization","name":"WeTravel","description":"WeTravel is an online payment platform that offers organizers with pre-departure tools to collect funds and organize logistics. Travel companies create elegant booking pages in minutes to collect deposits, set automatic payment plans, and manage financials securely from all over the world. Its platform has been used for a wide variety of trips, such as yoga retreats, student trips, bachelorette trips, dance trips, company retreats or sports team travel. Its website allows organizers to create a beautiful website for their trip in minutes. Organizers can collect deposits directly on the Wetravel platform and then easily transfer the funds to their account or directly to a travel agent or airline (even internationally, at much better exchange rates than banks.","numberOfEmployees":183,"address":[{"address":{"@type":"PostalAddress","addressLocality":"United States"}},{"address":{"@type":"PostalAddress","addressLocality":"San Francisco, CA, USA"}},{"address":{"@type":"PostalAddress","addressLocality":"North America"}}],"sameAs":"https://wetravel.com","url":"https://wetravel.com","logo":"https://cdn.getro.com/companies/51ae3376-f4d3-5022-aed1-bbfc2f09359a","memberOf":{"@type":"Organization","name":"Base10","description":"Early stage venture capital firm focused on investing in the automation of the real economy","logo":"https://cdn.filestackcontent.com/l2CAbQ5fSumOtSKLPwhp","url":"careers.base10.vc"},"keywords":"Finance, Travel and Tourism"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Gibraltar"}}}

    Customer Support Representative

    WeTravel

    WeTravel

    Customer Service
    Gibraltar
    Posted on Friday, October 27, 2023

    Like the idea of a WFH / Remote work model?

    Excited to work within an International team?

    Want to be part of a rapidly scaling company?


    YOUR JOURNEY STARTS HERE...


    OUR VALUES

    This position presents the opportunity to work in a business-critical role in a rapidly growing company. You will also uphold our four core values:
    • Be the solution - take ownership, drive collaboration
    • Be resourceful - strive for new wins every day
    • Be honest - default to transparency
    • Be respectful - treat others like you want to be treated
    We encourage applicants from diverse backgrounds and underrepresented groups and would invite you to apply. A diverse workforce is a highly productive one, so why not take a chance, send us your application even if you don't meet all our requirements, we may surprise you!

    “Culture add” is so much better than "culture fit" and welcome applications from all groups, irrespective of your, age, disability, gender reassignment, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, veteran status and sexual orientation.  

    We celebrate our diversity.

    Department
    Operations
    Employment Type
    Fixed Term Contract
    Location
    Gibraltar
    Workplace type
    Fully remote
    Compensation
    $23,000 - $35,000 / month
    Reporting To
    Gerda Valentaite

    This role's hiring manager:
    Gerda Valentaite

    Key Responsibilities


    As a Customer Support Specialist, you’re an ambassador for the WeTravel brand. Your team is the first point of contact for users. Your team creates a great first impression and ensures customer happiness by helping them to achieve maximum benefit from our product.

    You have a strong, positive can-do attitude and feel a genuine sense of pride when helping people and solving problems. You will uphold our values of being transparent, helpful, and friendly.

    We currently offer an email, chat and messaging platform, with new updates expected shortly.

    Role Responsibilities
    • Product educator: Maintain expert-level knowledge of our ever-evolving product. Respond to inquiries about how to use the product, share tips, tricks, and best practices, and help the users succeed in using the product.
    • Problem-solving: When inquired, determine whether a problem is with user understanding or a product bug. If it’s the former, teach the user. If it’s the latter, then report the bug to our product team. Capture and relay relevant feedback and insights to internal teams in order to constantly improve the product and user experience.
    • Inbound sales: introduce the product to the visitors of our website and guide potential customers to conduct demos with our salespeople.

    Skills Knowledge and Expertise

    • Previous customer service experience is strongly preferred
    • Strong written skills with fluent or near native English and Spanish language skills - you are able to articulate yourself in a clear, concise, and professional manner, even during escalated interactions
    • Impeccable interpersonal skills - you are friendly, sympathetic, and a good listener
    • Very strong attention to details and comfortable reviewing documents
    • Comfortable solving issues over the phone (we will be soon launching phone support!)
    • Excellent time management skills - you will be juggling between routine tasks to verify new customers and reactive tasks to answer customer inquiries.
    • Flexibility to work during the business hours but sometimes covering the weekend shift

    Benefits

    • Attractive compensation
    • 12 month renewable contract (self employed / consultancy)
    • Unlimited Paid Time Off!
    • Annual team off site.
    • 2 week cross-functional onboarding training program for all new colleagues.
    • WFH annual stipend / office payment
    • Maternity and Paternity benefits even for Contractors - wherever you are in the world.
    • The latest Apple tech you need to be successful.
    • A'Dam Program for you to visit us in Amsterdam for 2-4 weeks every year.  Fully expensed.
    • For candidates resident outside the location where the role is advertised, salaries are weighted according to local factors and considerations based on where you reside.

    About WeTravel

    Founded in 2016, WeTravel provides a complete booking and payments platform for multi-day and group travel companies of all sizes. We give your clients an easy booking experience while also helping you manage financials, payments to partners or your bank, registration information, and client communication all in one place.

    Headquartered in San Francisco, with our secondary hub in Amsterdam, our team is driven to continuously improve our technology; ensuring that our clients always have the best possible solutions at their fingertips.