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Manager, Solutions Architect (London, UK)



London, UK
Posted on Friday, July 7, 2023

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

Solutions Architects at Figma play a critical role in the success of our customers by helping demonstrate the value of the Figma platform and painting the vision of what’s technically possible. They marry their technical abilities and deep product knowledge with strong storytelling skills as they partner with customers externally and customer-facing teams internally to drive impact.
We are looking for a Manager to lead a team of Solutions Architects across EMEA, APAC and Japan. You employ a proactive approach to coaching and developing your team, empowering them to run with it. You will help define and execute our strategy for how we engage with customers, influence new business, and scale for greater impact. You are an effective cross-functional partner and will build strong relationships across Sales, Product, and Marketing.
Figma is growing and moving fast. Our next team member will have an agile, dynamic mindset, be comfortable embracing change, be a true team-player, and love working with our growing footprint of Fortune 1000 customers. You will report directly to our Sr. Director of Customer Experience.
This is a full time role that will be based in London but in a hybrid working environment.
What you'll do at Figma:
  • Lead and motivate a diverse team of Solutions Architects across EMEA, APAC, and Japan
  • Participate in customer and prospect meetings alongside your team
  • Assist in continual training and development, including mentorship, hiring, and career growth
  • Work cross-functionally to help define and execute our technical pre- and post-sales strategy
  • Build and implement programs that help scale our Solutions Architects and drive greater impact for our customers
  • Monitor team performance and support them in exceeding their goals
We'd love to hear from you if this sounds like you:
  • 6+ years in a customer-facing technical role within SaaS, supporting customers both pre- and post-sales
  • 2+ years of management experience
  • You have strong team leadership and coaching ability as demonstrated by prior experience as a direct manager of teams
  • You are an exceptional written and verbal communicator with strong presentation skills
  • You have an excitement for increasing customer happiness and developing lasting customer relationships
  • You execute with excellence and have a track record of consistently creating positive impact
  • You embody our values and can thrive in a constantly evolving and growing environment
  • Have experience using or working with Figma or strong product acumen and the ability to quickly develop proficiency
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Read more about our team

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process—idea to design to build—and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace—we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.