Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

We are looking for an Mid-Market Account Manager to join our dynamic team of creatives, engineers, marketers and brilliant business folks. You’ll consult with our existing customer base and potential customers in driving meaningful relationships that add value to the customer experience and revenue to our bottom line.

• Develop and execute end-to-end programs designed to drive product adoption and the expanded use of Figma Organization
• Held to quota and responsible for upgrades, upsells and renewals across book of business
• Establish and maintain relationships with key stakeholders within Mid Market accounts
• Analyze internal data to understand customer usage, including risks and opportunities
• Derive insights, develop strategy, then execute on improving customer engagement and product adoption
• Measure and analyze program results. Partner with marketing, product and analytics teams to A/B test and optimize program outcomes

We'd love to hear from you if you have:

• Proven Account Management experience in a fast paced, growing organisation
• Executive presence when leading conversations with C-level personas
• Ability to think strategically and tailor your approach to the client and close complex sales cycles
• Ability to prioritise competing demands from customers and balance their needs against those of the business
• Proficiency with sales and marketing automation tools

While not required, it’s an added plus if you also have:

• Experience selling to technical audiences
• An entrepreneurial mindset
• Proficiency in French and English, Spanish or Italian is a plus.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.