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Product Enablement Manager - Technical

Figma

Figma

IT, Product
San Francisco, CA, USA · New York, NY, USA · United States
Posted on Tuesday, March 26, 2024

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, design and build better products — from start to finish. Whether it’s consolidating tools, simplifying workflows, or collaborating across teams and time zones, Figma makes the design process faster, more efficient, and fun while keeping everyone on the same page. From great products to long-lasting companies, we believe that nothing great is made alone—come make with us!

Figma users are highly skilled designers and developers. Because of this, our Sales and Customer Experience & Solutions organizations require a technical approach to onboarding, training, and ongoing enablement. We are currently seeking a Technical Product Enablement Manager who is eager to blend their technical skills and passion for training to bring a deeper technical understanding to the field and help develop world-class training for our Sales and Customer Experience & Solutions teams. This role will report to the Manager, Sales Enablement AMER.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

What you'll do at Figma:

  • Drive education on our core product functionality as well as the broader industry knowledge required for seller success.
  • Optimize Figma’s ongoing enablement programs through the creation and delivery of technical training content. This includes courses accessed through a Learning Management System as well as courses you’ll deliver live in a classroom setting.
  • Maintain a training curriculum that is highly effective and consumable by members of our team, including the optimization of existing content and the creation of novel training materials
  • Own the outcomes of your training programs: continually measure program compliance, participant performance and business impact of each program
  • Strategize with the Sales Enablement, Sales, Customer Experience & Solutions, Product Marketing, and Product teams to assess Sales/CEX needs and make continual improvements and iterations.
  • Cultivate a strong relationship of trust with Sales, Customer Experience & Solutions, Product Marketing, and Product Leadership.
  • Attend customer meetings and embed with our go-to-market teams to develop a clear perspective on how to improve our training programs

We’d love to hear from you if you have:

  • 5+ years experience in a technical focused role, including but not limited to Product Marketing, Product Management, Sales Engineering, Solutions Architect, Software Engineering
  • Advanced Figma knowledge across all products
  • Proven experience for training others on cutting edge technologies
  • Demonstrated ability to assimilate complex concepts and clearly articulate business value to a diverse audience
  • Experience using conversation intelligence tools like Chorus, Gong to create strong coaching culture
  • Excellent communication (written/verbal), facilitation skills, and ability to breakdown complex topics to easily train stakeholders
  • Ability to adapt to a fast-paced environment of a start-up and a continuously evolving product

While it’s not required, it’s an added plus if you also have:

  • Experience working at a software-as-a-service company
  • Ability to tackle large ambiguous challenges that you haven’t tackled before
  • Has held a quota-carrying sales role at a high-growth software company
  • Certified as a trainer in our sales methodology - “Command of the Message”
At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Pay Transparency Disclosure

If based in Figma’s San Francisco or New York hub offices, this role has the annual base salary range stated below.

Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. The listed range is a guideline, and the range for this role may be modified. For roles that are available to be filled remotely, the pay range is localized according to employee work location by a factor of between 80% and 100% of range. Please discuss your specific work location with your recruiter for more information.

Figma offers equity to employees, as well a competitive package of additional benefits, including health, dental & vision, retirement with company contribution, parental leave & reproductive or family planning support, mental health & wellness benefits, generous PTO, company recharge days, a learning & development stipend, a work from home stipend, and cell phone reimbursement. Figma also offers sales incentive pay for most sales roles. Figma’s compensation and benefits are subject to change and may be modified in the future. You may view our Pay Transparency Policy by clicking on the corresponding link.

Annual Base Salary Range (SF/NY Hub):
$122,000$215,000 USD

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com. These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

  • Holding interviews in an accessible location
  • Enabling closed captioning on video conferencing
  • Ensuring all written communication be compatible with screen readers
  • Changing the mode or format of interviews

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.